At a Glance
- Tasks: Lead a vibrant restaurant, ensuring top-notch service and guest satisfaction.
- Company: Join a dynamic restaurant group focused on excellence and innovation.
- Benefits: Competitive salary, career growth, and a fun work environment.
- Other info: Exciting opportunities for creativity and community engagement.
- Why this job: Shape memorable dining experiences while developing a passionate team.
- Qualifications: Proven experience in high-volume restaurant management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
We're seeking a seasoned Senior General Manager to lead our restaurant with a focus on operational excellence, guest satisfaction, and team development. You'll drive performance, ensure health and safety compliance, shape culture, and deliver exceptional dining experiences while enhancing profitability.
KEY RESPONSIBILITIES
- Oversee daily FOH and BOH operations, building robust SOPs for seamless service.
- Lead recruitment, training, and development to build a high-performing, low-turnover team.
- Champion a guest-first culture; act on feedback to lift review scores and repeat visits.
- Manage budget, P&L, cost controls, and forecasting to improve GP margins.
- Ensure full compliance with health, safety, and licensing; maintain a 5-star hygiene rating.
- Drive commercial growth through upselling, menu engineering, events, and local marketing.
CORE KPIS
- Hit monthly revenue targets and maintain food & beverage GP.
- Keep labour costs within target % of net revenue.
- Sustain a 4.7-star minimum average across platforms.
- Reduce annual turnover below 30%; 90%+ retention of key team members.
- Maintain 5-star hygiene; zero critical H&S incidents.
- Meet/exceed weekly cover targets with quarter-on-quarter growth.
- Grow average spend per head; 100% team onboarding within 4 weeks.
QUALIFICATIONS & REQUIREMENTS
- Strong background in high-volume, premium restaurant management.
- Experience in high-profile venues.
- Solid understanding of terrace and seasonal outdoor business; comfortable adapting to weather and changing conditions.
- Experience managing multiple concepts or outdoor areas (rooftop, terrace, courtyard, lounge, events space) within multi-site groups.
- Strong exposure to events, private hires, and seasonal activations.
- Comfortable in lifestyle-driven venues combining food, drinks, music, and atmosphere.
- Experience opening and closing restaurants.
- Strong financial acumen (restaurant metrics, P&L) and proven team leadership.
- Excellent communication skills; proficient in POS and restaurant management software.
- Flexible to work evenings, weekends, and holidays.
Senior General Manager employer: Deep Hospitality
Join a dynamic and innovative restaurant group that prioritises operational excellence and guest satisfaction. As a Senior General Manager, you'll thrive in a vibrant work culture that values team development and offers ample opportunities for personal growth. With a focus on maintaining high standards of health and safety, alongside a commitment to delivering exceptional dining experiences, this role provides a rewarding environment where your leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Senior General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks. Attend events, join local restaurant associations, or even hit up social media groups. The more people you know, the better your chances of landing that Senior General Manager role.
✨Tip Number 2
Show off your skills in person! If you can, ask for an informal chat or coffee with someone at the company you're eyeing. This gives you a chance to showcase your passion for operational excellence and guest satisfaction without the pressure of a formal interview.
✨Tip Number 3
Be ready to talk numbers! Brush up on your financial acumen and be prepared to discuss how you've managed budgets and improved GP margins in past roles. This will show them you’re not just about the food and service, but also about driving profitability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team and culture.
We think you need these skills to ace Senior General Manager
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your background in high-volume, premium restaurant management. We want to see how your experience aligns with our focus on operational excellence and guest satisfaction.
Be Specific About Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive performance and improve profitability. Numbers speak volumes, so if you’ve hit revenue targets or improved guest ratings, let us know!
Tailor Your Application:Make your application personal! Tailor it to reflect our values and the key responsibilities mentioned in the job description. Show us how you can champion a guest-first culture and lead a high-performing team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Deep Hospitality
✨Know Your Numbers
As a Senior General Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics like P&L, GP margins, and labour costs. Be ready to discuss how you've managed budgets in the past and how you plan to drive profitability in this role.
✨Showcase Your Leadership Style
This role is all about team development and creating a high-performing culture. Prepare examples of how you've successfully recruited, trained, and retained staff. Highlight any initiatives you've implemented that improved team morale or reduced turnover.
✨Guest Experience is Key
With a focus on guest satisfaction, be prepared to share specific strategies you've used to enhance dining experiences. Discuss how you've acted on feedback to improve service and boost review scores. This will show your commitment to a guest-first culture.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-time situations. Think about challenges you've faced in high-volume settings and how you adapted to changing conditions, especially in outdoor or seasonal environments. This will demonstrate your ability to think on your feet.
