Overview
As DEX Operations Lead, you will serve as the operational backbone of the Digital Employee Experience, translating vision into execution and ensuring reliable delivery. You will lead program management, governance, and a team of Analysts and a Data Scientist to maintain scalable, high-quality operations. Your work keeps initiatives on track, fosters transparency with stakeholders, and continuously improves processes. This role offers influence across cross-functional teams in a fast-paced, remote-first environment with a clear impact on global employee experience.
Pay / Benefits
- Stock grant opportunities
- Optional flexible working office membership (IWG)
- Additional perks and benefits based on employment status and country
- Equal-opportunity employer
- Competitive total rewards program
- Flexible compensation and location-based terms
Responsibilities
- Own the delivery of DEX initiatives from idea to shipped outcomes on time and with quality
- Track multi-workstream progress, identify blockers, and drive resolution
- Manage capacity planning and resource allocation across the team
- Coordinate cross-functional dependencies and keep initiatives on track
- Establish operational rhythms (standups, reviews, planning cycles) and enforce documentation standards
- Monitor operational health metrics and drive continuous improvement
- Own DEX reporting to leadership and maintain metrics dashboards
- Serve as primary contact for operational questions and stakeholder communication
- Design and maintain DEX processes (intake, prioritization, escalation) and governance for automation and release management
- Lead a team of DEX Analysts and the DEX Data Scientist, providing coaching and career development
- Foster accountability, collaboration, and continuous learning
Key requirements
- 3+ years in program management, operations, or technical project management
- 3+ years of people management experience
- Experienced in IT automation or internal tools environments
- Excellent written and verbal communication skills
- Proven track record of delivering complex initiatives on time and with quality
- Ability to build and maintain operational processes at scale
- Comfortable working in a fast-paced, remote-first environment
- Operator mindset (problem-solver, gap-filler)
- Organized with attention to detail
- Clear and effective communicator
- Leadership and people development
- IT automation
- Internal tools environments
Team Lead, DEX Operations employer: Deel
Deel is an exceptional employer that champions a dynamic and inclusive work culture, offering remote engineers the opportunity to thrive in a globally distributed team of 7,000 professionals across 100 countries. With a strong focus on employee growth, competitive compensation, and unique benefits such as stock grants and flexible work arrangements, Deel empowers its workforce to make a meaningful impact while enjoying the freedom of remote work. Join us in transforming global talent connections and experience a workplace that values innovation and diversity.
