Senior Product Operations Manager, Platform

Overview

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why join Deel: we are the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies and building the infrastructure for the future of work. We paid $11.2 billion to workers in nearly 100 currencies in 2024 and provided healthcare and benefits in 109 countries—ensuring people get paid and protected, no matter where they are. Our achievements include CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and recognition on Y Combinator’s list, with a 4.83 average rating across G2, Trustpilot, Capterra, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives, supported by momentum including a $17.3 billion valuation and $1B in Annual Recurring Revenue (ARR) in just over five years.

About Deel & The Platform Vertical

Deel is a global team that helps companies hire anyone, anywhere. Our Platform Vertical is the engine room of the company, building foundational infrastructure—from identity and security to roles and permissions—that enables over 140+ product teams to ship features to our customers. We are scaling and seeking a Senior Product Operations Manager (SPOM) to act as the “connective tissue” for the Platform team, streamlining our heavy support volume and leading the operational rollout of our next-generation Permissions framework.

The Challenge

You will step into a high-impact role at the intersection of product development, customer support, and executive visibility. Your mission is two-fold:

• Framework Evolution: Help transition from a legacy permissions framework to a sophisticated, scalable system without disrupting existing customer flows.
• Operational Excellence: Triage and reduce a volume of hundreds of monthly internal escalations, turning noise into actionable product insights.

Responsibilities

• Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience.
• Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development.
• Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way.
• Drive major company launches and global rollouts, ensuring successful product deployments.
• Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements.
• Identify root causes of issues and develop effective solutions to address them.
• Design and implement complex operational systems and processes to optimize product operations.

Qualifications

• Minimum of 5 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams.
• Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.
• Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements.
• Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.
• Strong multitasking skills with the ability to manage multiple priorities simultaneously.
• Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.
• General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage).
• Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills.
• Deep experience with Customer Support processes and ticket analysis.
• A solid understanding of Roles & Permissions frameworks and the complexities of data regulations (e.g., GDPR) is a plus.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

EEO & Accommodations

At Deel, we’re an equal-opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. We will provide accommodations on request throughout the recruitment process. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email recruiting@deel.com.

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