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For Companies At a Glance
- Tasks: Build strong client relationships and ensure customer success with Deel IT.
- Company: Join a global leader in payroll and HR solutions, empowering teams worldwide.
- Benefits: Enjoy competitive pay, stock options, and flexible remote work opportunities.
- Why this job: Make a real impact by helping businesses thrive with innovative IT solutions.
- Qualifications: 2+ years in customer success, excellent communication skills, and problem-solving mindset.
- Other info: Diverse and inclusive workplace with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and drives continuous learning and innovation for our customers.
As a Deel IT Customer Success Manager you will be responsible for onboarding, growing and the success and satisfaction of Deel IT customers, focused on improving retention and contributing to the overall company revenue targets.
Responsibilities
- Develop and nurture: Build and strengthen client relationships with your book of business with a long-term focus.
- Onboard and grow: Onboard Deel IT customers successfully and partner for long-term growth.
- Guide and coach: Provide tailored support, onboarding guidance and training to ensure customers are set up for success from day one.
- Trusted Partner: Act as a trusted partner to accounts with white-glove service, understanding their business needs, present and future.
- Advocate for good: Be the voice of the customer to inform improvements and deliver excellence, proactively working as a project manager.
- Ahead of the curve: Proactively identify opportunities to expand our offering within the client.
- Owner mindset: Learn Deel\’s wider product offerings to support accounts in their Deel IT journey with support from Customer Service and Operations teams.
What you need to succeed
- Walked the walk – At least 2+ years in a customer/client success role with a track record of solving complex problems.
- Competent communicator – Excellent communication skills; additional languages such as Spanish, German, Portuguese, French or Italian are preferred.
- Expert Insight – Experience managing a complex B2B SaaS product and quickly becoming a product expert.
- Creativity and drive – Creative problem-solving approach and proactive mindset.
Bonus Experience
- Previous experience in MDM, Endpoint security or SaaS for IT teams.
Total Rewards
Our workforce deserves fair and competitive pay with scalable benefits, rewards, and perks that reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Stock grant opportunities dependent on role, employment status and location
- Additional perks and benefits based on employment status and country
- The flexibility of remote work, including optional WeWork access
Equal Opportunity
Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails (e.g., @deel.com, @payspace.com, @paygroup.com). You can view the most up-to-date job listings at Deel by visiting our careers page.
Deel will provide accommodation on request throughout the recruitment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com.
We use Covey as part of our hiring and/or promotional processes. Some Covey features may qualify as an Automated Employment Decision Tool under applicable regulations. For positions in New York City, Covey usage complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. A bias audit report covering our use of Covey is available here: https://getcovey.com/nyc-local-law-144
Locations and openings
- Customer Success Manager – Low Touch (EMEA)
- Customer Success Manager – High Touch (EMEA)
- Customer Success Manager (London/UK-Based)
- Customer Success Manager (UK-Based)
London, England, United Kingdom
Brighton, England, United Kingdom
Manchester, England, United Kingdom
Greater London, England, United Kingdom
London, England, United Kingdom
London, England, United Kingdom
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Customer Success Manager, Deel IT - Spanish Speaking employer: Deel
Contact Detail:
Deel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Deel IT - Spanish Speaking
✨Tip Number 1
Network like a pro! Reach out to current or former Deel employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Deel. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Deel's products inside out. Dive into our website, explore our offerings, and think about how you can contribute to customer success. Show us you’re not just a candidate, but a potential partner in our mission!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex ideas simply. Role-play with a friend or record yourself to refine your pitch. We want to see that you can connect with clients effortlessly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in joining the Deel team.
We think you need these skills to ace Customer Success Manager, Deel IT - Spanish Speaking
Some tips for your application 🫡
Show Your Customer Success Skills: Make sure to highlight your experience in customer success roles. We want to see how you've solved complex problems and built strong relationships with clients. Use specific examples to showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention your familiarity with B2B SaaS products and any relevant languages you speak, like Spanish.
Be Creative and Proactive: We love candidates who think outside the box! Share instances where you’ve used creative problem-solving to enhance customer satisfaction or drive growth. Show us your proactive mindset!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Deel
✨Know Your Stuff
Make sure you understand Deel's platform inside and out. Familiarise yourself with their HRIS, payroll, and compliance features. Being able to discuss how these tools can benefit customers will show that you're ready to be a trusted partner.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Practice articulating your thoughts clearly and confidently, especially in Spanish if it's your second language. Prepare examples of how you've successfully communicated complex ideas to clients in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved complex problems for clients. Be ready to share these stories during the interview, highlighting your creative approach and proactive mindset. This will illustrate that you can handle the challenges of the role.
✨Be Customer-Centric
Prepare to discuss how you've built and nurtured client relationships in previous roles. Show that you understand the importance of being an advocate for the customer and how you can contribute to their long-term success with Deel.
