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- Tasks: Help new customers onboard and succeed on the Deel platform in their first 30-60 days.
- Company: Join Deel, a global leader in payroll and compliance, with teams across 100 countries.
- Benefits: Enjoy remote work flexibility, stock grants, and tailored computer equipment.
- Why this job: Be part of a diverse team revolutionising global hiring and making an impact worldwide.
- Qualifications: 2-5 years in Customer Onboarding or Success for B2B SaaS; multilingual skills are a plus.
- Other info: Experience in high-growth startups and familiarity with Fintech or HRtech is preferred.
The predicted salary is between 36000 - 60000 £ per year.
Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
What you’ll do at Deel:
- Help new strategic customers with onboarding and successful deployment during their first 30-60 days on the Deel platform.
- Become an expert user of the Deel platform to train customers and provide credible guidance on features and functionality.
- Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience.
- Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation.
- Have at least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product.
- Be focused, action-oriented, and always anticipate next steps: a natural project manager.
- Show high attention to detail and can design an organized, effective onboarding plan and schedule for clients.
- Enjoy teaching others, whether customers or colleagues.
- Be customer-obsessed and have significant experience building customer relationships.
- Be a team player and enjoy working on a diverse team.
- Be driven, think on your feet, and thrive in a fast-paced, challenging environment.
- Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
- Be based in the EMEA region (or time zone).
- Have experience working with clients and team members from multiple countries and across multiple time zones.
- Have experience working on a remote team.
- Have experience working at a high growth start-up or scale-up.
- Have Fintech or HRtech experience.
- Be multilingual (fluency in English is essential, fluency in Spanish and/or Portuguese is a bonus).
Total Rewards:
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy:
- Provided computer equipment tailored to your role.
- Stock grant opportunities dependent on your role, employment status, and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including WeWork access where available.
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
Customer Onboarding Manager EMEA employer: Deel
Contact Detail:
Deel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Manager EMEA
✨Tip Number 1
Familiarise yourself with the Deel platform before your interview. Understanding its features and functionalities will not only help you answer questions confidently but also demonstrate your proactive approach to learning.
✨Tip Number 2
Highlight your experience in customer onboarding or success roles, especially within B2B SaaS environments. Be ready to share specific examples of how you've improved onboarding processes or enhanced customer experiences in previous positions.
✨Tip Number 3
Showcase your project management skills by discussing how you've effectively managed multiple clients or projects simultaneously. This is crucial for a role that requires high attention to detail and organisation.
✨Tip Number 4
Prepare to discuss your experience working in diverse teams and across different time zones. Emphasising your adaptability and communication skills will resonate well with Deel's global team culture.
We think you need these skills to ace Customer Onboarding Manager EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Onboarding Manager at Deel. Highlight your relevant experience in customer onboarding and B2B SaaS products in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your project management abilities, attention to detail, and any experience you have in Fintech or HRtech.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to work in a diverse team. Mention specific examples of how you've improved onboarding processes in previous roles.
Showcase Multilingual Skills: If you are multilingual, especially in English, Spanish, or Portuguese, make sure to highlight this in your application. It can be a significant advantage in a global company like Deel.
How to prepare for a job interview at Deel
✨Know the Deel Platform Inside Out
Make sure you familiarise yourself with the Deel platform before the interview. Understand its features and functionalities, as you'll need to demonstrate your expertise in onboarding customers effectively.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've built strong relationships with customers in previous roles. Highlight your customer-obsessed mindset and how it has led to successful onboarding experiences.
✨Demonstrate Project Management Skills
Be ready to discuss your project management experience. Share specific instances where you've successfully managed onboarding processes, focusing on your attention to detail and ability to anticipate next steps.
✨Emphasise Your Multilingual Abilities
If you speak multiple languages, make sure to mention this during the interview. Being multilingual can be a significant asset in a diverse company like Deel, especially when working with clients from various countries.
