At a Glance
- Tasks: Manage homes, resolve customer enquiries, and enhance community relationships.
- Company: Join Thirteen Group, a leading housing provider in York.
- Benefits: Competitive salary, generous leave, pension contributions, and health support.
- Other info: Supportive team environment with training and growth opportunities.
- Why this job: Make a real difference in people's lives and communities.
- Qualifications: Strong customer service skills and a full UK driving licence required.
Join us as a Housing Services Co-ordinator at Thirteen Group!
Role Overview: As a Housing Services Co-ordinator you'll manage a patch of around 350 homes across York and surrounding areas, dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income, resolving anti-social behaviour and neighbourhood issues, all in a way that's of the highest quality, at the convenience of the customer and responsive of need. You'll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice. You'll work with our customers and local partners to resolve issues quickly and you'll think differently making business decisions that have a lasting positive impact on our neighbourhoods. As a geographically spread team you'll be expected to be present on patch 2-3 times per week and you'll be happy travelling to the team office over in Hull and our head office in Middlesbrough as and when required.
Thirteen Benefits:
- Salary - £36,604 per annum
- Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health - save money on common health expenses and get access to health and wellbeing support services.
- T'dar - our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
Key Responsibilities:
- Dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income.
- Helping to resolve anti-social behaviour and neighbourhood issues.
- Delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice.
- Making business decisions that have a lasting positive impact on our neighbourhoods.
About You:
- You’ll be part of a large team of over 180 colleagues, so support and guidance is constantly on hand and training is provided so no specific housing-related experience is necessary - but as the front face of Thirteen, strong customer service and relationship-building skills are key.
- You’ll easily build relationships with our customers and colleagues, with the ability to influence and negotiate.
- Comfortable dealing with challenging conversations, remaining confident and firm, being respectful and considerate.
- You’ll be dynamic and energetic, able to think of new ideas and try new approaches and exceed performance targets.
- You’ll need a full UK driving licence and access to a vehicle during working hours.
Housing Services Co-ordinator (York and surrounding areas) employer: Deekay Technical Recruitment
As a Maintenance Operative, you will be part of a dedicated team that prioritises community engagement and tenant satisfaction in the Borough. Our supportive work culture fosters creativity and collaboration, allowing you to make a tangible difference in the lives of residents while enjoying competitive pay and a vehicle for your role. We are committed to your professional growth, offering opportunities for skill development and training in a rewarding environment focused on enhancing the quality of housing services.
Contact Details:
Deekay Technical Recruitment Recruitment Team
