At a Glance
- Tasks: Provide admin support and excellent customer service to the Education and SEND team.
- Company: Join a supportive team dedicated to making a difference in education.
- Benefits: Gain valuable experience with potential for contract extension and professional growth.
- Other info: Work in a dynamic environment with opportunities to enhance your career.
- Why this job: Be the first point of contact and help improve services for diverse audiences.
- Qualifications: Experience in admin support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an experienced Business Support Officer to join our Education and SEND team on an interim basis.
Location: Medway, Gun Wharf. Interviews will be in person and candidates will be required to attend the office 3x per week.
Contract: Interim initial 3 months with the possibility of extension.
Key Responsibilities
- Provide proactive admin support across Hub Inclusion Team activities.
- Be the first point of contact, delivering excellent customer service.
- Respond promptly to calls/emails and maintain accurate records.
- Communicate clearly, inclusively and respectfully with diverse audiences.
- Manage enquiries (including sensitive/confidential) professionally.
- Support scheduling, appointments and diary coordination.
- Maintain databases and admin systems in line with council processes.
- Take accurate minutes and support partnership/SEND meetings.
- Organise meetings, events and training sessions end-to-end.
- Prepare documents, reports and statutory returns.
- Keep stakeholders informed with clear, up-to-date case information.
- Maintain accurate SEN pupil data in line with requirements.
- Gather feedback to continuously improve service delivery.
Business Support Officer (SEND) in Medway employer: Deekay Technical Recruitment
As a Business Support Officer within our Education and SEND team in Medway, you will thrive in a supportive work culture that values inclusivity and professional growth. We offer flexible working arrangements, opportunities for skill development, and a commitment to delivering exceptional service to our community, making this an ideal environment for those seeking meaningful and rewarding employment.
Contact Detail:
Deekay Technical Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer (SEND) in Medway
✨Tip Number 1
Get to know the company and its values before your interview. Research their approach to SEND and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with diverse audiences, it’s crucial to demonstrate your ability to communicate clearly and respectfully. Role-play common scenarios you might face in the role to boost your confidence.
✨Tip Number 3
Prepare for those tricky questions about handling sensitive information. Think of examples from your past experiences where you managed confidential data or dealt with challenging enquiries. This shows you're ready for the responsibilities of the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Support Officer (SEND) in Medway
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Business Support Officer role. We want to see how your skills align with the responsibilities listed in the job description, so don’t be shy about showcasing your admin support and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Education and SEND team. Be sure to mention your ability to communicate clearly and manage sensitive information, as these are key aspects of the role.
Showcase Your Organisational Skills:Since the role involves scheduling and managing appointments, it’s important to demonstrate your organisational prowess. Include examples of how you’ve successfully coordinated meetings or managed databases in previous roles to give us a clear picture of your capabilities.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Deekay Technical Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer in the SEND team. Familiarise yourself with the key tasks like managing enquiries and maintaining databases. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As the first point of contact, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled enquiries or resolved issues. Highlight how you communicated clearly and respectfully with diverse audiences, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to manage sensitive information and maintain confidentiality. Think of scenarios where you've had to handle confidential data or difficult situations professionally. Practising these responses will help you feel more confident during the interview.
✨Prepare for Practical Tasks
You might be asked to demonstrate your organisational skills or take minutes during the interview. Brush up on your minute-taking techniques and be ready to discuss how you would organise meetings and events. Showing that you can handle practical tasks will set you apart from other candidates.
