At a Glance
- Tasks: Manage tribunal cases and oversee mediation processes for children with special educational needs.
- Company: Local authority committed to supporting young people's educational outcomes.
- Benefits: Negotiable hourly rate, flexible working hours, and valuable experience in public service.
- Other info: Opportunity to grow in a supportive environment with a focus on professional development.
- Why this job: Make a real difference in children's lives while developing your negotiation and communication skills.
- Qualifications: Strong communication skills, attention to detail, and ability to work independently.
The predicted salary is between 20 - 25 £ per hour.
Enfield (Local Authority role) Contract role. Hourly rate negotiable - Indicate rate sought when applying. 36 hours per week.
The SEN Tribunal, Mediation and Dispute Resolution Officer will oversee Enfield's Tribunal caseload including all pre-hearing work as well as attendance at hearings.
Accountabilities:- Plan and organise work to ensure the delivery of those aspects of the service for which responsible. Ability to work with minimum supervision, balancing using own initiative against need to seek management guidance. Ability to work to tight statutory deadlines, be flexible in approach and have good general IT skills.
- Negotiate with outstanding written and verbal communication skills and a strong eye for accuracy and detail.
- Apply knowledge and understanding of the impact of SEND tribunals on children and young people's educational outcomes.
- Lead on any developments in disagreement resolution/mediation/tribunal practice related to the SEND Reforms.
- Undertake/support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary.
- Oversee and manage all complaints (including Ombudsmen, MP/member enquiries) in an efficient manner ensuring that all correspondence is responded to in a timely manner and responses are of the highest quality.
- Collate, process and analyse complex information.
Tribunal, Mediation & Complaints Officer in London employer: Deekay Technical Recruitment
As a Tribunal, Mediation & Complaints Officer with Enfield Local Authority, you will be part of a supportive and dynamic work environment that prioritises the well-being and educational outcomes of children and young people. The role offers flexible working hours, opportunities for professional development, and the chance to make a meaningful impact in the community. With a strong emphasis on collaboration and innovation, Enfield is committed to fostering a culture where your contributions are valued and recognised.
Contact Details:
Deekay Technical Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tribunal, Mediation & Complaints Officer in London
✨Dive into Local Government Events
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Deekay Technical Recruitment and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Tribunal, Mediation & Complaints Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Deekay Technical Recruitment and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Deekay Technical Recruitment
✨Get to Know Public Sector Values
Before your interview with Deekay Technical Recruitment, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Deekay Technical Recruitment.
