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- Tasks: Manage Assistive Technology services and ensure high-quality customer support.
- Company: Islington Council, committed to community welfare and innovation.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives through technology and support.
- Qualifications: Management experience and knowledge of Assistive Technology/Telecare services required.
- Other info: Join a dynamic team focused on improving community health and wellbeing.
Management experience and commitment to delivering high quality customer service in an Assistive Technology/Telecare work environment.
Extensive knowledge and experience of all control room functions and individual roles and responsibilities.
Detailed and practical knowledge, understanding and experience of the Assistive Technology/Telecare Services Association accreditation.
Experience of business process reengineering and process, strategy and policy development.
Experience of working with senior officers, Adult Social Care, health practitioners and other internal and external agencies.
Experience of developing and presenting PQQ and full tender documents.
Knowledge, Skills and Ability:
- Detailed and up to date knowledge and understanding of the Government’s approach to dementia, Assistive Technology/Telecare/Telehealth and how this can be applied at a local level.
- Excellent influencing and negotiation skills, with the ability to challenge existing practices and standards in a constructive way while ensuring positive working relationships with services.
- Able to take a lead role to ensure that corporate processes such as performance management contribute to the council’s overall vision and objectives.
- Ability to make sound and timely decisions and find solutions to complex service problems.
- Able to act quickly, decisively and calmly to address emergency situations impacting on residents and/or the service performance.
- Ability to deal with vulnerable, distressed, irate and aggressive members of the public in a sympathetic and tactful manner.
- Ability to set and maintain high personal standards of performance and conduct.
- Excellent oral, written, numeric and literacy skills with the ability to communicate complex information and produce detailed written reports across a range of disciplines.
- Ability to undertake the full range of duties of the Assistive Technology Team Leader.
- To be able to provide training for staff, both within the service and those working for partner organisations on the Assistive Technology services, systems and end to end processes.
- Ability to organise and undertake calculations to compile statistics and performance information for team and unit and to maintain records and produce statistics where necessary to demonstrate a quality service to clients and external inspectors.
- Has detailed knowledge and understanding of the Telecare Services Association accreditation and can ensure this is applied and embedded in the day to day working practices of the team.
- Takes personal responsibility for resolving customer queries, concerns or complaints.
Remote working/work at home options are available for this role.
Assistive Technology Business Manager --Islington Council --Hybrid in London employer: Deekay Technical Recruitment
Contact Detail:
Deekay Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistive Technology Business Manager --Islington Council --Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to people in the Assistive Technology and Telecare sectors on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to management and customer service in this field. We suggest role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your knowledge of the latest trends in Assistive Technology and Telecare during interviews. We want to see that you’re not just familiar with the basics, but that you’re also passionate about how these technologies can improve lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistive Technology Business Manager --Islington Council --Hybrid in London
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s packed with important info about what we’re looking for, and it’ll help you tailor your application to show us why you’re the perfect fit!
Showcase Your Experience: When writing your application, highlight your management experience and any relevant work in Assistive Technology or Telecare. We want to see how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise: We appreciate clarity! Use straightforward language and get to the point. Make sure your written communication is easy to follow, as this reflects your ability to convey complex information effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Deekay Technical Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Assistive Technology and Telecare services. Familiarise yourself with the latest government approaches, especially regarding dementia care. This will show that you're not just interested in the role but also committed to delivering high-quality service.
✨Showcase Your Management Skills
Prepare examples from your past experiences where you've successfully managed teams or projects. Highlight your ability to influence and negotiate effectively, especially in challenging situations. This will demonstrate your leadership capabilities and how you can contribute to the council's vision.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, especially around dealing with distressed or aggressive members of the public. Think about how you would handle these scenarios calmly and tactfully, as this is crucial for the role.
✨Prepare Your Documentation
Since the role involves developing PQQ and tender documents, be ready to discuss your experience in this area. Bring along any relevant documents or examples that showcase your skills in business process reengineering and policy development. This will give you an edge in the interview.
