At a Glance
- Tasks: Be the voice of Aster, resolving customer queries and providing support.
- Company: Join a supportive team in a dynamic contact centre environment.
- Benefits: Enjoy hybrid working, competitive salary, and professional development opportunities.
- Other info: Initial training in Devizes with great career growth potential.
- Why this job: Make a real difference by helping customers through challenging situations.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
This role sits within our Contact Centre team, with initial induction training taking place in Devizes for the first 4-6 weeks. Hybrid working is then available. As training will take place in Devizes, candidates need to live in a sensible commuting distance to Devizes.
As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner. They will:
- Resolve customer queries and find practical solutions
- Book appointments and support customers with self-service options
- Take ownership of customer cases from start to finish
- Deliver a positive experience, even in challenging situations
- Use judgement, empathy, and problem-solving skills to make things happen
- Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.
What skills do you need?
- Experience in a customer service environment and be confident handling customer enquiries.
- A confident communicator and great listener
- Calm under pressure and resilient
- Empathetic and customer-focused
- Comfortable managing a high volume of customer interactions
- Skilled at multitasking across multiple systems
- Confident in using IT systems, including Microsoft Office applications
- Motivated to take ownership and find solutions
- Someone that performs well in a hybrid environment
Customer Service Advisor employer: Deekay Technical Recruitment
Aster is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where customer service advisors can thrive. With hybrid working options post-training in Devizes, employees benefit from flexibility while being part of a dedicated team that values empathy and problem-solving. The company fosters a positive environment for personal development, ensuring that every team member feels valued and empowered to make a difference in the lives of our 90,000 customers.
Contact Details:
Deekay Technical Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Deekay Technical Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Deekay Technical Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Deekay Technical Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Deekay Technical Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Deekay Technical Recruitment!
How to prepare for a job interview at Deekay Technical Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
