At a Glance
- Tasks: Provide admin support and excellent customer service to the Education and SEND team.
- Company: Join a supportive team in Medway focused on inclusion and education.
- Benefits: Gain valuable experience with potential for contract extension and professional growth.
- Other info: Work in a dynamic environment with opportunities to enhance your career.
- Why this job: Make a difference in the lives of students while developing your skills.
- Qualifications: Experience in admin support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an experienced Business Support Officer to join our Education and SEND team on an interim basis.
Location: Medway, Gun Wharf – interviews will be in person and candidates will be required to attend the office 3x per week.
Contract: Interim – initial 3 months with the possibility of extension.
Key Responsibilities
- Provide proactive admin support across Hub Inclusion Team activities.
- Be the first point of contact, delivering excellent customer service.
- Respond promptly to calls/emails and maintain accurate records.
- Communicate clearly, inclusively and respectfully with diverse audiences.
- Manage enquiries (including sensitive/confidential) professionally.
- Support scheduling, appointments and diary coordination.
- Maintain databases and admin systems in line with council processes.
- Take accurate minutes and support partnership/SEND meetings.
- Organise meetings, events and training sessions end-to-end.
- Prepare documents, reports and statutory returns.
- Keep stakeholders informed with clear, up-to-date case information.
- Maintain accurate SEN pupil data in line with requirements.
- Gather feedback to continuously improve service delivery.
Business Support Officer (SEND) in Chatham employer: Deekay Technical Recruitment
Join our dynamic Education and SEND team in Medway, where we prioritise a supportive work culture that values collaboration and inclusivity. As a Business Support Officer, you'll benefit from professional development opportunities while contributing to meaningful initiatives that make a difference in the community. With a commitment to excellent customer service and a focus on employee well-being, we offer a rewarding environment for those looking to grow their careers.
Contact Detail:
Deekay Technical Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer (SEND) in Chatham
✨Tip Number 1
Get to know the company and its values before your interview. Research their work in the Education and SEND sector, so you can show how your skills align with their mission. This will help us stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it’s crucial to demonstrate excellent customer service during the interview. We recommend role-playing common scenarios to boost your confidence and ensure you can handle enquiries professionally.
✨Tip Number 3
Be ready to discuss your organisational skills. The role involves managing diaries and scheduling appointments, so come prepared with examples of how you've successfully juggled multiple tasks in the past. This will show us that you can keep everything running smoothly.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by inquiring about the team dynamics or how they measure success in the role. This not only helps us understand if it’s the right fit for you but also demonstrates your enthusiasm for the position.
We think you need these skills to ace Business Support Officer (SEND) in Chatham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Business Support Officer role. We want to see how your skills align with the key responsibilities, so don’t be shy about showcasing your admin support and customer service expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Education and SEND team. Be sure to mention your ability to communicate clearly and manage sensitive information, as these are crucial for the role.
Showcase Your Organisational Skills:Since the role involves scheduling and managing appointments, give us examples of how you've successfully organised events or meetings in the past. We love to see candidates who can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Deekay Technical Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer in the SEND team. Familiarise yourself with the key tasks mentioned in the job description, like managing enquiries and maintaining databases. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As the first point of contact, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you communicated clearly and respectfully with diverse audiences, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding sensitive or confidential information. Think of scenarios where you had to manage sensitive data or handle difficult situations professionally. Practising these responses will help you feel more confident during the interview.
✨Prepare for Administrative Tasks
Since the role involves a lot of administrative duties, be prepared to discuss your experience with scheduling, minute-taking, and document preparation. Bring examples of how you've organised meetings or maintained accurate records in the past. This will showcase your organisational skills and attention to detail.
