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- Tasks: Lead the Assistive Technology team to deliver high-quality services and support.
- Company: Islington Council, committed to enhancing community well-being.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives through innovative assistive technology solutions.
- Qualifications: Management experience and strong customer service skills required.
- Other info: Join a supportive team focused on improving local health and social care.
The predicted salary is between 36000 - 60000 £ per year.
Management experience and commitment to delivering high quality customer service in an Assistive Technology/Telecare work environment.
Extensive knowledge and experience of all control room functions and individual roles and responsibilities.
Detailed and practical knowledge, understanding and experience of the Assistive Technology/Telecare Services Association accreditation.
Experience of business process reengineering and process, strategy and policy development.
Experience of working with senior officers, Adult Social Care, health practitioners and other internal and external agencies.
Experience of developing and presenting PQQ and full tender documents.
Knowledge, Skills and Ability:
- Detailed and up to date knowledge and understanding of the Government's approach to dementia, Assistive Technology/Telecare/Telehealth and how this can be applied at a local level.
- Excellent influencing and negotiation skills, with the ability to challenge existing practices and standards in a constructive way while ensuring positive working relationships with services.
- Able to take a lead role to ensure that corporate processes such as performance management contribute to the council's overall vision and objectives.
- Ability to make sound and timely decisions and find solutions to complex service problems.
- Able to act quickly, decisively and calmly to address emergency situations impacting on residents and/or the service performance.
- Ability to deal with vulnerable, distressed, irate and aggressive members of the public in a sympathetic and tactful manner.
- Ability to set and maintain high personal standards of performance and conduct.
- Excellent oral, written, numeric and literacy skills with the ability to communicate complex information and produce detailed written reports across a range of disciplines.
- Ability to undertake the full range of duties of the Assistive Technology Team Leader.
- To be able to provide training for staff, both within the service and those working for partner organisations on the Assistive Technology services, systems and end to end processes.
- Ability to organise and undertake calculations to compile statistics and performance information for team and unit and to maintain records and produce statistics where necessary to demonstrate a quality service to clients and external inspectors.
- Has detailed knowledge and understanding of the Telecare Services Association accreditation and can ensure this is applied and embedded in the day to day working practices of the team.
- Takes personal responsibility for resolving customer queries, concerns or complaints.
Assistive Technology Business Manager --Islington Council --Hybrid employer: Deekay Technical Recruitment
Contact Detail:
Deekay Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistive Technology Business Manager --Islington Council --Hybrid
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Assistive Technology field. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to management and customer service in Assistive Technology. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your knowledge! When you get the chance to chat with potential employers, bring up your understanding of the Telecare Services Association accreditation and how it applies to the role. This will demonstrate your expertise and commitment to high-quality service.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Assistive Technology Business Manager --Islington Council --Hybrid
Some tips for your application 🫡
Show Off Your Management Skills: Make sure to highlight your management experience in your application. We want to see how you've delivered top-notch customer service in similar environments, especially in Assistive Technology or Telecare.
Know Your Stuff: Demonstrate your knowledge of the Assistive Technology/Telecare Services Association accreditation. We’re looking for candidates who can show they understand the ins and outs of this field and how it applies locally.
Be a Problem Solver: Share examples of how you've tackled complex service problems in the past. We love candidates who can make sound decisions quickly and calmly, especially in emergency situations.
Communicate Clearly: Your written communication skills are key! Make sure your application is clear and concise, showcasing your ability to produce detailed reports and communicate complex information effectively. Don’t forget to apply through our website!
How to prepare for a job interview at Deekay Technical Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Assistive Technology and Telecare services. Familiarise yourself with the latest government approaches, especially regarding dementia care. This will show that you're not just interested in the role but also committed to delivering high-quality service.
✨Showcase Your Management Skills
Prepare examples from your past experiences where you've successfully managed teams or projects. Highlight your ability to influence and negotiate effectively, especially in challenging situations. This will demonstrate your leadership capabilities and how you can contribute to the council's vision.
✨Be Ready for Real Scenarios
Think about potential emergency situations you might face in this role and how you would handle them. Be prepared to discuss your decision-making process and how you maintain calm under pressure. This will illustrate your problem-solving skills and ability to act decisively.
✨Communicate Clearly
Practice articulating complex information in a straightforward manner. You may be asked to explain your approach to training staff or presenting tender documents, so being able to communicate clearly and effectively is key. Bring along any written reports or presentations you've done to showcase your skills.
