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- Tasks: Support clients with advice services and help them navigate information.
- Company: Join a community-focused organisation making a real difference.
- Benefits: Gain valuable skills, work in a friendly team, and receive travel reimbursements.
- Other info: Full training provided; inclusive environment welcoming all backgrounds.
- Why this job: Make a positive impact in your community while developing essential skills.
- Qualifications: Good communication skills and a willingness to learn.
Make a difference in your local community by supporting clients through our advice and information services, in a fast-paced, client-facing role. Following a period of initial training, you will support our clients to navigate our advice and information services in the role of Advice Support volunteer.
Your main responsibilities will include:
- Greeting clients at the waiting area and following the triage process
- Responding to telephone enquiries from clients and making telephone calls to clients
- Providing digital support to clients needing help with online forms and digital tasks
- Updating client records on the case management system
- General office admin including scanning, copying, filing and posting.
What's in it for you?
- Gain valuable skills and experience
- Work as part of a friendly team
- Opportunities for learning and development
- Contribute to a service that makes a difference to people in your community.
No prior experience is required, but you will need to have:
- Good communication skills in writing, in person and over the telephone
- Ability to use case management systems (with training)
- Ability to remain calm under pressure
- Ability to work collaboratively with colleagues for the benefit of clients
- Willingness to be flexible and adaptable according to the needs of the service
- Understanding of and commitment to the aims and principles of the Citizens Advice service.
This is a challenging yet rewarding opportunity to give something back to your community. We offer a supportive and inclusive working environment in which you will work as part of a team of like-minded people. Full training and support are provided with continual opportunities for learning and development. We will also reimburse your travelling expenses. We welcome volunteers from all backgrounds and walks of life to reflect the community we serve.
Advice Support Volunteers in Watford employer: DeedMob B.V
Contact Detail:
DeedMob B.V Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Support Volunteers in Watford
✨Tip Number 1
Get to know the organisation! Before your interview, spend some time researching the Citizens Advice service. Understand their mission and values so you can show how you align with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show your passion! When you're speaking with potential employers, let your enthusiasm for helping others shine through. Share personal stories that highlight your commitment to making a difference in the community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Advice Support Volunteers in Watford
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for making a difference in the community. Share why you want to be an Advice Support Volunteer and how you connect with our mission.
Tailor Your Application: Make sure to customise your application to highlight the skills we’re looking for, like good communication and teamwork. Use examples from your experiences that demonstrate these abilities.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding opportunity.
How to prepare for a job interview at DeedMob B.V
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Advice Support Volunteer. Familiarise yourself with the triage process and the types of enquiries you might handle. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Communication Skills
Since good communication is key in this role, prepare examples of how you've effectively communicated in past experiences. Whether it's face-to-face, over the phone, or in writing, be ready to discuss how you can connect with clients and colleagues alike.
✨Demonstrate Flexibility and Adaptability
The job requires a willingness to adapt to various situations. Think of times when you've had to adjust your approach based on changing circumstances. Share these examples to show that you're ready to meet the needs of the service and its clients.
✨Emphasise Your Commitment to Community Service
This role is all about making a difference in the community. Be prepared to talk about why you want to volunteer and how you align with the aims and principles of the Citizens Advice service. Your passion for helping others will shine through and resonate with the interviewers.