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For Companies At a Glance
- Tasks: Help your community by providing advice on benefits, housing, and employment.
- Company: Join Citizens Advice Watford, a supportive team dedicated to empowering locals.
- Benefits: Enjoy full training, travel expense reimbursement, and a chance to make a real impact.
- Why this job: Gain valuable experience while helping others and developing your skills in a rewarding environment.
- Qualifications: No prior experience needed; just bring your communication skills and commitment.
- Other info: This is a long-term volunteering role requiring a weekly commitment for at least a year.
Watford, Hertfordshire, England, United Kingdom
Summary
Help people in your local community by providing information and advice in person and over the phone on issues including benefits, housing, employment and debt.
Detailed description
This is a long-term volunteering opportunity which requires a regular weekly commitment of one day (or two half days) per week for a minimum period of one year.
Following a period of initial training you will begin your work with clients as a trainee gateway assessor. In this role you will:
·Respond to enquiries in person an over the telephone, exploring the issue and researching information to identify the most appropriate next steps for the client to take;
·Explain the client’s rights, responsibilities and options;
·Record details of the enquiry on our secure case management system;
·Contribute to our research and campaigning work by identifying unfair policies and practices arising from your work with clients.
After gaining experience as a gateway assessor you will further develop your knowledge and skills to become an adviser. In this role you will explore complex issues in detail, sometimes advocating for your client in writing or over the phone, or helping with form filling.
No prior experience is required but you will need to have:
·Excellent interpersonal skills, both verbally and in writing;
·An ability to relate to people from all sections of the community in a non-judgemental way;
·An ability to understand complex information and explain it clearly and simply;
·Time to commit to volunteering on a regular weekly basis for at least a year.
This is a challenging yet rewarding opportunity to give something back to your community. We offer a supportive and inclusive working environment in which you will work as part of a team of like-minded people. Full training and support are provided with continual opportunities for learning and development. We will also reimburse your travelling expenses. We welcome volunteers from all backgrounds and walks of life to reflect the community we serve.
We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem. See more opportunities by Citizens Advice Watford
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Trainee Gateway Assessors and Advisers employer: DeedMob B.V
Contact Detail:
DeedMob B.V Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Gateway Assessors and Advisers
✨Tip Number 1
Familiarise yourself with the local community issues in Watford. Understanding the common challenges people face, such as housing and employment, will help you connect better with clients and demonstrate your commitment to the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with diverse groups in your community. Volunteering or attending local events can enhance your ability to relate to people from various backgrounds, which is crucial for this role.
✨Tip Number 3
Brush up on your research skills. Being able to quickly find accurate information will be essential when responding to client enquiries. Consider using online resources or local libraries to get familiar with relevant policies and support services.
✨Tip Number 4
Network with current or former volunteers at Citizens Advice Watford. They can provide valuable insights into the role and share tips on how to excel as a trainee gateway assessor and adviser.
We think you need these skills to ace Trainee Gateway Assessors and Advisers
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Trainee Gateway Assessor and Adviser. Familiarise yourself with the types of issues you will be addressing, such as benefits, housing, and employment.
Tailor Your CV: Highlight your interpersonal skills and any relevant experience in your CV. Even if you don't have direct experience, emphasise your ability to communicate effectively and relate to diverse individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to volunteering. Mention why you are interested in this role and how you can contribute to the community.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and concise, reflecting the excellent communication skills required for the role.
How to prepare for a job interview at DeedMob B.V
✨Show Your Passion for Helping Others
Make sure to express your genuine interest in helping people within the community. Share any relevant experiences or motivations that drive you to want to support individuals facing challenges, as this role is all about making a positive impact.
✨Demonstrate Strong Communication Skills
Since excellent interpersonal skills are crucial for this position, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would explain complex information in a simple manner to clients who may be struggling to understand their rights and options.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve hypothetical situations where you need to assess a client's needs or respond to an enquiry. Think through how you would approach these scenarios, showcasing your problem-solving abilities and empathy.
✨Highlight Your Commitment to Volunteering
Since this role requires a long-term commitment, be ready to discuss your availability and willingness to dedicate time to the position. Emphasise your understanding of the importance of consistency in providing support to clients over the year.