At a Glance
- Tasks: Support locals in navigating everyday digital tasks and boost their confidence.
- Company: Join a friendly community initiative focused on reducing digital poverty.
- Benefits: Flexible volunteering hours, training provided, and the joy of making a difference.
- Other info: Sessions are relaxed and social, perfect for meeting new people.
- Why this job: Help others feel connected and independent while building your own skills.
- Qualifications: Patience, friendliness, and basic digital skills are all you need.
Join our friendly community digital support hubs and help local people navigate the bits of everyday life that have quietly moved online. Modern life has moved largely online, leaving many people feeling behind with appointments, banking, forms, shopping, messages from family, and local groups and community updates. For many, it isn’t that they can’t use technology; it’s that one small problem becomes another, confidence drops, and everyday tasks start feeling stressful or overwhelming.
Staying Connected supports people across North Herts and Stevenage through friendly, local digital support sessions that help individuals feel more confident, connected, and independent. We’re looking for patient, friendly volunteers to join our Digital Champion team at weekly community hub sessions in Letchworth.
What will you be doing?
- Helping someone log into the NHS App
- Accessing appointments or important forms
- Understanding emails, messages, or notifications
- Learning how to video-call family and friends
- Using a smartphone, tablet, or laptop more confidently
- Accessing online shopping, banking, or local services safely
- Feeling calmer and less stuck with everyday digital tasks
Some people will need practical support, while others simply need someone patient beside them while they work things through. Sessions are relaxed, social, and community-based. You won’t be expected to fix complex tech problems or have advanced IT knowledge.
What are the hub sessions like?
Our hub sessions take place within existing community groups and social sessions across North Herts and Stevenage. People can drop in for support in a friendly, informal environment where conversations happen naturally over tea, coffee, and everyday interaction. The role is as much about reassurance, patience, and confidence-building as it is about technology.
We’re looking for people who are:
- Patient and calm
- Friendly and approachable
- Comfortable with everyday digital tasks
- Reliable and supportive
- Happy talking to people from all walks of life
If you can use email, apps, internet browsing, and basic digital services—and explain things without rushing people—you’ll probably be a great fit.
Support and training
You’ll receive introductory training in digital support and safeguarding, ongoing guidance and support from the Staying Connected team and fellow Digital Champions, and resources to help you feel confident in the role. You’ll never be expected to manage difficult technical issues alone.
Why volunteer with Staying Connected?
- You’ll see the difference you make immediately
- Sessions are social, welcoming, and rewarding
- You’ll help people feel more connected and independent
- Even one or two hours a week can make a real difference
- Flexible volunteering around your availability
- Opportunities to support both group sessions and occasional 1:1 support
Sometimes the biggest thing you offer is reassurance that someone isn’t “stupid” for finding modern systems difficult.
When and where
We're looking for cover at our Letchworth sessions on a Tuesday and Thursday from 10-12. Most volunteers support 1–2 hours per week at a regular weekly hub session, although every other week is possible.
The Staying Connected project seeks to eradicate digital poverty throughout Hertfordshire. Staying Connected provides free laptops, tablets, and mobile phones to people in need in North Herts and Stevenage. We also offer free training and six-month SIM cards to help people stay connected, access healthcare, and improve their lives.
Digital Champion in Letchworth employer: DeedMob B.V
Staying Connected is an exceptional employer that fosters a warm and inclusive work culture, where volunteers can make a tangible difference in their community. By joining our Digital Champion team in Letchworth, you'll not only receive comprehensive training and ongoing support but also enjoy the flexibility to volunteer around your schedule while helping local residents navigate the digital world with confidence. This role offers a unique opportunity to engage with diverse individuals, build meaningful connections, and contribute to eradicating digital poverty in North Herts and Stevenage.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Champion in Letchworth
✨Tip Number 1
Get to know the community! Before you dive into the role, spend some time hanging out at the hub sessions. This will help you understand the vibe and the people you'll be supporting. Plus, it’s a great way to build rapport and make everyone feel more comfortable.
✨Tip Number 2
Practice your patience! Remember, not everyone is as tech-savvy as you might be. Take your time when explaining things, and don’t rush anyone. Your calm approach will help build their confidence and make them feel more at ease.
✨Tip Number 3
Be approachable and friendly! Smile, make eye contact, and engage in casual conversations. This will create a welcoming atmosphere where people feel safe to ask questions and seek help without feeling judged.
✨Tip Number 4
Don’t forget to share your own experiences! Relating your own challenges with technology can help others feel less alone. It shows that everyone struggles sometimes, and it’s okay to ask for help. Plus, it makes you more relatable!
We think you need these skills to ace Digital Champion in Letchworth
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and why you’re passionate about helping others with digital tasks.
Show Your Patience:Since we’re looking for friendly and patient volunteers, make sure to highlight any experiences where you've helped someone learn or overcome challenges. This will show us that you have the right vibe for our community sessions!
Keep It Simple:Remember, you don’t need to be a tech whizz! Focus on your comfort with everyday digital tasks and how you can support others. Use clear language and avoid jargon to keep things relatable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our mission!
How to prepare for a job interview at DeedMob B.V
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Digital Champion entails. Familiarise yourself with the everyday digital tasks mentioned in the job description, like using the NHS App or video calling. This will help you speak confidently about how you can support others.
✨Show Your Friendly Side
Since this role is all about being approachable and patient, think of examples from your past where you've helped someone feel more confident with technology. Share these stories during your interview to demonstrate your friendly nature and ability to connect with people.
✨Practice Active Listening
During the interview, show that you’re a good listener. This is crucial for the role, as you'll need to understand the needs of those you're helping. Nod, ask clarifying questions, and reflect back what you hear to show you’re engaged and ready to support others.
✨Emphasise Your Reliability
Being reliable is key for this position. Be prepared to discuss your availability and commitment to the weekly hub sessions. Highlight any previous volunteer work or commitments that showcase your dependability and willingness to help out consistently.
