At a Glance
- Tasks: Support locals in navigating everyday digital tasks and boost their confidence.
- Company: Join a friendly community initiative focused on reducing digital poverty.
- Benefits: Flexible volunteering hours, training, and the joy of making a difference.
- Other info: Sessions are relaxed and social, perfect for meeting new people.
- Why this job: Help others feel connected and independent while building your own skills.
- Qualifications: Patience, friendliness, and basic digital skills are all you need.
Join our friendly community digital support hubs and help local people navigate the bits of everyday life that have quietly moved online.
Modern life has moved largely online, leaving many people feeling behind with appointments, banking, forms, shopping, messages from family, and local groups and community updates. For many, it isn't that they can't use technology; it's that one small problem becomes another, confidence drops, and everyday tasks start feeling stressful or overwhelming.
Staying Connected supports people across North Herts and Stevenage through friendly, local digital support sessions that help individuals feel more confident, connected, and independent. We're looking for patient, friendly volunteers to join our Digital Champion team at weekly community hub sessions in Letchworth.
What will you be doing?
- Helping someone log into the NHS App
- Accessing appointments or important forms
- Understanding emails, messages, or notifications
- Learning how to video-call family and friends
- Using a smartphone, tablet, or laptop more confidently
- Accessing online shopping, banking, or local services safely
- Feeling calmer and less stuck with everyday digital tasks
Some people will need practical support, while others simply need someone patient beside them while they work things through. Sessions are relaxed, social, and community-based. You won't be expected to fix complex tech problems or have advanced IT knowledge.
What are the hub sessions like?
Our hub sessions take place within existing community groups and social sessions across North Herts and Stevenage. People can drop in for support in a friendly, informal environment where conversations happen naturally over tea, coffee, and everyday interaction. The role is as much about reassurance, patience, and confidence-building as it is about technology.
We're looking for people who are:
- Patient and calm
- Friendly and approachable
- Comfortable with everyday digital tasks
- Reliable and supportive
- Happy talking to people from all walks of life
If you can use email, apps, internet browsing, and basic digital services—and explain things without rushing people—you'll probably be a great fit.
Support and training
You will receive:
- Introductory training in digital support and safeguarding
- Ongoing guidance and support from the Staying Connected team and fellow Digital Champions
- Resources to help you feel confident in the role
You'll never be expected to manage difficult technical issues alone.
Why volunteer with Staying Connected?
- You'll see the difference you make immediately
- Sessions are social, welcoming, and rewarding
- You'll help people feel more connected and independent
- Even one or two hours a week can make a real difference
- Flexible volunteering around your availability
- Opportunities to support both group sessions and occasional 1:1 support
- Sometimes the biggest thing you offer is reassurance that someone isn't 'stupid' for finding modern systems difficult.
When and where
We're looking for cover at our Letchworth sessions on a Tuesday and Thursday from 10-12. Most volunteers support 1–2 hours per week at a regular weekly hub session, although every other week is possible.
The Staying Connected project seeks to eradicate digital poverty throughout Hertfordshire. Staying Connected provides free laptops, tablets, and mobile phones to people in need in North Herts and Stevenage. We also offer free training and six-month SIM cards to help people stay connected, access healthcare, and improve their lives.
Digital Champion in Letchworth Garden City employer: DeedMob B.V
Staying Connected is an exceptional employer that fosters a warm and inclusive work culture, where volunteers can make a tangible difference in their community. By joining our Digital Champion team in Letchworth, you'll not only receive comprehensive training and ongoing support but also enjoy the flexibility of volunteering around your schedule. This role offers a unique opportunity to empower individuals, build confidence, and create meaningful connections in a relaxed, social environment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Champion in Letchworth Garden City
✨Get Involved in Local Educational Communities
Join local workshops, meetups, or events focused on digital learning and education. Engaging with others in the field can help you not only gain insights but also make connections that may lead to volunteer opportunities at places like DeedMob B.V.
✨Leverage Online Platforms for Volunteers
Websites like VolunteerMatch or local charity sites frequently list opportunities in digital education. Keep an eye out for roles that align with your skills and interests, especially those that might be connected to DeedMob B.V.
✨Show Off Your Skills Online
Create an online portfolio or blog showcasing your passion for digital learning. Share insights, tools you’ve used, or projects you’ve started; this can grab the attention of organisations like DeedMob B.V looking for volunteers who truly care about the field.
✨Directly Approach Educational Institutions
Don’t be shy about reaching out to schools, tutoring centres, or educational tech companies directly, including DeedMob B.V. Introduce yourself, express your interest in volunteering, and see how you can contribute to their initiatives!
We think you need these skills to ace Digital Champion in Letchworth Garden City
Some tips for your application 🫡
Show Off Your Passion for Education:When applying for a volunteer role in digital learning and education, let your enthusiasm shine through! Share any relevant experiences you've had, whether it's tutoring, mentoring, or designing educational materials. We want to see that you genuinely care about making a difference in students' lives.
Highlight Your Tech Skills:In the digital learning realm, your comfort with various educational technologies is key. Make sure you mention any specific tools or platforms you've used, like learning management systems or digital collaboration tools. Showing us your tech-savvy nature can really set you apart!
Include Relevant Projects or Initiatives:If you've spearheaded any projects or initiatives related to digital learning, definitely include them in your application. This could be anything from creating an online course to developing engaging content for learners. It’s all about showcasing how you can contribute to our goals at DeedMob B.V.
Keep It Simple and Straightforward:Since this is a volunteer role, we understand you might not have extensive experience. Focus on what you bring to the table and express your willingness to learn and grow. A clear and concise application helps us see your commitment and enthusiasm. Don’t forget to apply through our website!
How to prepare for a job interview at DeedMob B.V
✨Show Your Passion for Learning
As a volunteer in digital learning and education, it’s crucial to demonstrate your passion for helping others learn. Be ready to share any experiences where you’ve successfully supported someone’s learning journey, whether that’s tutoring, creating resources, or using digital tools. Enthusiasm goes a long way in this field!
✨Familiarise Yourself with Educational Tech
Brush up on any platforms or tools commonly used in digital education, like Learning Management Systems (like Moodle or Canvas) or online assessment tools. It’s likely that your interviewers at DeedMob B.V will want to know if you have experience or familiarity with these technologies, so being able to discuss them confidently can set you apart.
✨Highlight Your Flexibility and Adaptability
Volunteering often requires us to be flexible and adaptable, especially in a dynamic field like digital learning. Be prepared to discuss situations where you had to pivot your approach or adapt to new challenges in a learning environment. This shows you’re reliable and can handle the unpredictable nature of volunteering.
✨Prepare to Pitch Your Ideas
As a volunteer, you might be expected to contribute ideas for projects or initiatives at DeedMob B.V. Bring a few creative concepts to the table that demonstrate your understanding of digital education and how you’d like to make a positive impact. This will show your initiative and willingness to engage beyond just the basics.
