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- Tasks: Manage customer collaboration and optimise stock levels for key retailers.
- Company: Join Acosta Europe, a leading sales and marketing agency with a progressive culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact in the supply chain and enhance product availability.
- Qualifications: Experience in FMCG supply chain and strong communication skills required.
- Other info: Dynamic role with a focus on relationship building and project implementation.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for a Customer Collaboration Manager working for one of our leading clients in a challenging and diverse role.
As the Customer Collaboration Manager, you will be working in partnership with our client, retailer supply chain colleagues and the field teams to ensure stock orders, stock on hand in depot & stores and for events & new product launches are met in full and on time to drive on and off shelf availability. This role will play a key part in our clients' commercial and supply chain teams, improving the delivery levels of stock to key retailers by creating the right stock pressure to maximize consumer penetration and sales.
Role & Responsibilities
- Building strong internal and external relationships with retailers, customers, sales, customer service, demand, and operations.
- To build relationships across our client with regular and frequent contact including attendance at internal and external supply chain meetings.
- Regular connection with retail supply chain teams to drive store and depot stock pressure to build on shelf availability at shelf and all feature space activations.
- Utilise the ReApp platform to ensure stock levels are maintained and influenced as appropriate at depot and store level, to ensure the highest levels of on shelf availability and compliance to agreed activity.
- Liaise with the customer to optimise product replenishment and successfully enabling events (e.g., new products, promotions) which require logistics support.
- Identify and implement supply chain projects, to either remove inefficiencies or enable value creation.
- Achieve on shelf availability targets instore by regularly monitoring and analysing depot and store inventory levels and working with client and external retailer teams to direct more stock into the right areas.
- Proactively work with other functions such as supply chain, commercial team and field sales team to achieve a seamless flow of product to the end consumer.
- Establish and build relationships with our clients with regular and frequent contact including attendance at internal and external meetings where appropriate.
Essential Knowledge & Skills
- FMCG supply chain or commercial experience.
- Excellent communication and interpersonal skills, including rapport building and influencing key stakeholders.
- Target driven with good time and task management skills.
- Capability to negotiate with key external stakeholders to achieve targets.
- Self-motivated, confident and determined.
- Administration and organisational skills.
- High analytical skills numeracy and logical reasoning, attention to detail.
- Advanced PC literacy - Excel - Strong Analytical Skills with proven results of performance.
Fixed Term Contract for 6 Months
Monday to Friday - 40 Hours a week
Location: Field Based along with visiting the Clients Head Office 1 or 2 days a week
Customer Collaboration Manager in Twickenham employer: Dee Set
Contact Detail:
Dee Set Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collaboration Manager in Twickenham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their supply chain processes and think about how your skills can help improve their stock availability. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills. As a Customer Collaboration Manager, you'll need to build strong relationships. Role-play common interview scenarios with a friend to boost your confidence and refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Collaboration Manager in Twickenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Collaboration Manager role. Highlight your FMCG supply chain experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built relationships and driven stock availability in previous roles. We love a good story!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to mention any tools or methods you’ve used to monitor and analyse inventory levels. We’re keen to see how you can leverage data to improve stock delivery!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Let’s get started!
How to prepare for a job interview at Dee Set
✨Know Your Supply Chain Stuff
Make sure you brush up on your FMCG supply chain knowledge. Understand the key processes and challenges in stock management, as well as how to optimise product replenishment. This will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Build Rapport Like a Pro
Since this role is all about building strong relationships, practice your communication skills. Think of examples where you've successfully influenced stakeholders or resolved conflicts. Being able to demonstrate your interpersonal skills will set you apart from other candidates.
✨Be Data Savvy
Get comfortable with data analysis, especially using Excel. Prepare to discuss how you've used analytical skills in past roles to drive decisions or improve processes. Showing that you can handle numbers and draw insights will be crucial for this position.
✨Show Your Target-Driven Mindset
Prepare to talk about your experience with meeting targets and managing time effectively. Have specific examples ready that highlight your determination and self-motivation. This will help convey that you're the right fit for a role that demands a proactive approach.
