2nd Line Service Desk Engineer Purpose of the role: Deliver high-quality IT support across Acosta Europe, ensuring reliable, secure, and efficient services that enable a positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request Problem Management Business Systems: Reapp Perform, COPS, Business Central, iTrent, Rydoo Infrastructure EUC: Devices, Azure, Active Directory, networking Security Access: Identity, endpoint protection, access control Operational Tech: Warehouse scanners, printers, mobile devices Key Responsibilities: Provide 2nd line support, troubleshooting hardware, software, mobile devices, and network issues Take ownership of incidents through to resolution with clear user communication Act as a key escalation point for 1st line and support training guidance Maintain MDM asset records, and application catalogue Collaborate with 3rd line teams and ...
2nd Line Service Desk Engineer Stoke-On-Trent employer: Dee Set
Tactical Solutions, as part of the Dee Set group, offers a dynamic work environment in Carlisle where you can thrive as a Part-Time Grocery Territory Sales Leader. With a focus on employee growth and development, we provide opportunities to enhance your skills while fostering a collaborative culture that values initiative and results. Enjoy the flexibility of a part-time schedule, competitive benefits, and the chance to make a significant impact in the retail sector.
