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- Tasks: Lead and coach teams to drive sales and improve store performance.
- Company: Join Dee Set, a brand known for exceptional service and teamwork.
- Benefits: Enjoy flexible working hours and opportunities for personal development.
- Why this job: Be part of a dynamic team that values growth and customer satisfaction.
- Qualifications: Must have a valid driver's license and be computer literate.
- Other info: Flexibility for weekend work is essential; travel is required.
The predicted salary is between 30000 - 42000 £ per year.
Purpose of your role:
Working 37.5 hours per week, over 5 days; flexibility for weekend working will be required for this role.
Driver Requirement: Access to own car is essential for this role as traveling is part of the job.
Supporting Regional Performance Managers in managing the day-to-day activity and running of departments within stores. Building relationships, effective coaching of teams and delivering consistent operational and commercial standards. Driving sales and profitability through the performance and development of the Field Merchandising Teams.
Key Objectives:
- Supporting the Regional Performance Manager to implement and maintain the appropriate operating standards and principles across the area to maximize consistency and results, always seeking to improve our service to internal and external customers.
- Supporting and coaching individuals to meet the business targets.
- To be aware of monetary budget through payroll and expenses.
- To be fully flexible and reactive to the Regional Performance Manager requests at all times.
Responsibilities of the role:
- Coaching and leadership: To support in delivering the field Merchandising Retail strategy.
- To support in the communication of business and regional objectives to store teams.
- To identify underperforming stores, liaise with the Regional Performance Manager, and support in the plan to drive performance in the area.
- To collate and provide constructive feedback to colleagues and the senior team.
- To support compliance in the delivery of all activity - promotional and trading.
- To work with the store, Regional Performance Manager and merchandising team, building relationships, and supporting communication.
- To be highly organised through planning workload and managing time in an effective way.
- Attend team meetings when applicable, celebrate success, share best practice, and drive consistency across the area.
- Support in the development of new business opportunities.
- Support in the development of new policies, procedures, and technology.
- Support in developing a culture of teamwork, resilience, and high performance.
- Adopt a coaching style of leadership within the team.
- To be computer literate with working knowledge of Excel, Word, Power Point and all Dee Set systems.
People:
- To ensure that training, coaching and development of merchandising colleagues is delivered including D Learning.
- To work with the Regional Performance Manager and to ensure all on the job training is completed.
- To support in performance reviews of the merchandising team and identification of individuals with potential for development and growth.
- To support delivery of HR process and policies through the line.
Customer Service:
- Ensure we follow procedures and provide the support to deliver maximum on-shelf availability.
- Ensure that the merchandising proposition is delivered consistently in all stores.
- Ensuring all colleagues are aware of specific procedures and policies in line with customers' guidelines and are adhering to them.
- Ensure that the team delivers and maintains a fast, friendly and efficient service to both internal and external customers.
- Develop and maintain the image and perception of the Dee Set brand and ensure it is known both internally and externally for its exceptional service.
- Always role model exceptional customer service in store, engaging in communication with store management teams to build strong relationships.
- Support in ensuring all customer complaints are dealt with in a fast, positive and professional manner.
Regional Supervisor Middlesborough employer: Dee Set
Contact Detail:
Dee Set Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Supervisor Middlesborough
✨Tip Number 1
Familiarise yourself with the local market in Middlesborough. Understanding the specific challenges and opportunities in the area will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully coached teams or improved performance in previous roles. Being able to share specific instances where you've driven sales or enhanced customer service will make you stand out as a candidate.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple priorities effectively. Since this role requires flexibility and time management, demonstrating your ability to juggle tasks will be crucial in impressing the hiring team.
We think you need these skills to ace Regional Supervisor Middlesborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coaching, leadership, and operational management. Use specific examples that demonstrate your ability to drive sales and improve performance.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job description. Mention your flexibility for weekend work and your ability to build relationships within teams.
Highlight Relevant Skills: Emphasise your organisational skills and proficiency in software like Excel, Word, and PowerPoint. Mention any experience you have with training and developing team members, as this is crucial for the role.
Showcase Customer Service Experience: Include examples of how you've delivered exceptional customer service in previous roles. This will demonstrate your understanding of the importance of customer satisfaction in driving business success.
How to prepare for a job interview at Dee Set
✨Show Your Coaching Skills
Since the role involves coaching and supporting teams, be prepared to discuss your previous experiences in mentoring or training others. Share specific examples of how you've helped individuals or teams improve their performance.
✨Demonstrate Flexibility
The job requires flexibility, especially regarding working hours and weekend availability. Be ready to explain how you manage your time and adapt to changing schedules, showcasing your willingness to go the extra mile.
✨Highlight Relationship-Building Abilities
Building strong relationships is key in this role. Prepare to talk about how you've successfully collaborated with colleagues or clients in the past, and provide examples of how these relationships led to improved outcomes.
✨Understand the Business Objectives
Familiarise yourself with the company's goals and objectives, particularly around sales and customer service. During the interview, express your understanding of these targets and how you plan to contribute to achieving them.
