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- Tasks: Lead and coach teams to drive sales and improve store performance.
- Company: Join Dee Set, a brand known for exceptional service and teamwork.
- Benefits: Enjoy flexible working hours and opportunities for personal development.
- Why this job: Be part of a dynamic team that values growth and customer satisfaction.
- Qualifications: Must have a driving licence and be computer literate; coaching experience is a plus.
- Other info: Weekend flexibility required; travel within the region is essential.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of your role:
Working 37.5 hours per week, over 5 days, flexibility for weekend working will be required for this role. Access to own car is essential for this role as traveling is part of the job.
Supporting Regional Performance Managers in managing the day-to-day activity and running of departments within stores. Building relationships, effective coaching of teams and delivering consistent operational and commercial standards. Driving sales and profitability through the performance and development of the Field Merchandising Teams.
Key Objectives:
- Supporting the Regional Performance Manager to implement and maintain the appropriate operating standards and principles across the area to maximize consistency and results, always seeking to improve our service to internal and external customers.
- Supporting and coaching individuals to meet the business targets.
- To be aware of monetary budget through payroll and expenses.
- To be fully flexible and reactive to the Regional Performance Manager requests at all times.
Responsibilities of the role:
Coaching and leadership:
- To support in delivering the field Merchandising Retail strategy.
- To support in the communication of business and regional objectives to store teams.
- To identify underperforming stores, liaise with the Regional Performance Manager, and support in the plan to drive performance in the area.
- To collate and provide constructive feedback to colleagues and the senior team.
- To support compliance in the delivery of all activity - promotional and trading.
- To work with the store, Regional Performance Manager and merchandising team, building relationships, and supporting communication.
- To be highly organised through planning workload and managing time in an effective way.
- Attend team meetings when applicable, celebrate success, share best practice, and drive consistency across the area.
- Support in the development of new business opportunities.
- Support in the development of new policies, procedures, and technology.
- Support in developing a culture of teamwork, resilience, and high performance.
- Adopt a coaching style of leadership within the team.
- To be computer literate with working knowledge of Excel, Word, Power Point and all Dee Set systems.
People:
- To ensure that training, coaching and development of merchandising colleagues is delivered including D Learning.
- To work with the Regional Performance Manager and to ensure all on the job training is completed.
- To support in performance reviews of the merchandising team and identification of individuals with potential for development and growth.
- To support delivery of HR process and policies through the line.
Customer Service:
- Ensure we follow procedures and provide the support to deliver maximum on-shelf availability.
- Ensure that the merchandising proposition is delivered consistently in all stores.
- Ensuring all colleagues are aware of specific procedures and policies in line with customer guidelines and are adhering to them.
- Ensure that the team delivers and maintains a fast, friendly and efficient service to both internal and external customers.
- Develop and maintain the image and perception of the Dee Set brand & ensure it is known both internally and externally for its exceptional service.
- Always role model exceptional customer service in store, engaging in communication with store management teams to build strong relationships.
- Support in ensuring all customer complaints are dealt with in a fast, positive and professional manner.
Regional Supervisor Middlesborough employer: Dee Set
Contact Detail:
Dee Set Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Supervisor Middlesborough
✨Tip Number 1
Familiarise yourself with the specific operational standards and principles that the company values. Understanding these will help you demonstrate how you can support the Regional Performance Manager in maintaining consistency across stores.
✨Tip Number 2
Build your knowledge of effective coaching techniques. Since the role involves supporting and developing teams, being able to discuss your coaching style and how it has positively impacted team performance will set you apart.
✨Tip Number 3
Showcase your ability to analyse performance metrics. Being able to identify underperforming stores and suggest actionable plans will highlight your proactive approach and understanding of driving sales and profitability.
✨Tip Number 4
Emphasise your organisational skills and flexibility. Given the need for effective time management and adaptability to the Regional Performance Manager's requests, sharing examples of how you've successfully managed similar responsibilities will be beneficial.
We think you need these skills to ace Regional Supervisor Middlesborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coaching, leadership, and operational management. Use specific examples that demonstrate your ability to drive sales and improve performance, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Regional Supervisor position. Mention your understanding of the importance of building relationships and delivering exceptional customer service, as well as your flexibility and willingness to travel.
Highlight Relevant Skills: Emphasise your skills in team coaching, time management, and computer literacy, particularly with Excel, Word, and PowerPoint. These skills are crucial for supporting the Regional Performance Manager and managing day-to-day activities.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in sales figures or successful training initiatives you've led. This will help demonstrate your capability to meet business targets and support the development of your team.
How to prepare for a job interview at Dee Set
✨Showcase Your Leadership Skills
As a Regional Supervisor, you'll be expected to lead and coach teams effectively. Prepare examples of how you've successfully led teams in the past, focusing on your coaching style and how you’ve driven performance improvements.
✨Demonstrate Your Organisational Skills
This role requires excellent planning and time management. Be ready to discuss how you prioritise tasks and manage workloads, especially in a fast-paced environment. Consider sharing specific tools or methods you use to stay organised.
✨Understand the Business Objectives
Familiarise yourself with the company's goals and how they align with the role. Be prepared to discuss how you can support the Regional Performance Manager in achieving these objectives and improving service delivery.
✨Prepare for Customer Service Scenarios
Customer service is key in this role. Think of examples where you've handled customer complaints or improved customer satisfaction. Highlight your ability to maintain strong relationships with both internal and external customers.
