Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer collaboration and optimise stock levels for key retailers.
- Company: Join Acosta Europe, a leading sales and marketing agency with a progressive culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact in the supply chain and enhance product availability for consumers.
- Qualifications: Experience in FMCG supply chain and strong communication skills required.
- Other info: Dynamic role with a focus on relationship building and project implementation.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for a Customer Collaboration Manager working for one of our leading clients in a challenging and diverse role.
As the Customer Collaboration Manager, you will be working in partnership with our client, retailer supply chain colleagues and the field teams to ensure stock orders, stock on hand in depot & stores and for events & new product launches are met in full and on time to drive on and off shelf availability. This role will play a key part in our clients' commercial and supply chain teams, improving the delivery levels of stock to key retailers by creating the right stock pressure to maximize consumer penetration and sales.
Role & Responsibilities
- Building strong internal and external relationships with retailers, customers, sales, customer service, demand, and operations.
- To build relationships across our client with regular and frequent contact including attendance at internal and external supply chain meetings.
- Regular connection with retail supply chain teams to drive store and depot stock pressure to build on shelf availability at shelf and all feature space activations.
- Utilise the ReApp platform to ensure stock levels are maintained and influenced as appropriate at depot and store level, to ensure the highest levels of on shelf availability and compliance to agreed activity.
- Liaise with the customer to optimise product replenishment and successfully enabling events (e.g., new products, promotions) which require logistics support.
- Identify and implement supply chain projects, to either remove inefficiencies or enable value creation.
- Achieve on shelf availability targets instore by regularly monitoring and analysing depot and store inventory levels and working with client and external retailer teams to direct more stock into the right areas.
- Proactively work with other functions such as supply chain, commercial team and field sales team to achieve a seamless flow of product to the end consumer.
- Establish and build relationships with our clients with regular and frequent contact including attendance at internal and external meetings where appropriate.
Essential Knowledge & Skills
- FMCG supply chain or commercial experience.
- Excellent communication and interpersonal skills, including rapport building and influencing key stakeholders.
- Target driven with good time and task management skills.
- Capability to negotiate with key external stakeholders to achieve targets.
- Self-motivated, confident and determined.
- Administration and organisational skills.
- High analytical skills numeracy and logical reasoning, attention to detail.
- Advanced PC literacy - Excel - Strong Analytical Skills with proven results of performance.
Fixed Term Contract for 6 Months
Monday to Friday - 40 Hours a week
Location: Field Based along with visiting the Clients Head Office 1 or 2 days a week
Customer Collaboration Manager in London employer: Dee Set
Contact Detail:
Dee Set Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collaboration Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Be proactive! Don’t wait for job postings to come to you. Research companies you admire and reach out directly. Express your interest in their work and how you can contribute, especially if they align with your skills in supply chain management.
✨Tip Number 3
Prepare for interviews by knowing your stuff! Understand the company’s products, their supply chain processes, and how you can help improve stock availability. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter. Let’s get you that Customer Collaboration Manager role!
We think you need these skills to ace Customer Collaboration Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Collaboration Manager. Highlight your FMCG supply chain experience and any relevant achievements that showcase your ability to build relationships and drive stock availability.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed supply chain projects or improved stock levels in previous positions. We love a good story!
Show Off Your Communication Skills: Since this role involves building strong relationships, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your interpersonal abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Dee Set
✨Know Your Supply Chain Stuff
Make sure you brush up on your FMCG supply chain knowledge. Understand the key processes and challenges in stock management, as well as how to optimise product replenishment. This will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Build Rapport Like a Pro
Since this role is all about building strong relationships, practice your communication skills. Think of examples where you've successfully influenced stakeholders or resolved conflicts. Being able to demonstrate your interpersonal skills will set you apart from other candidates.
✨Show Off Your Analytical Skills
Prepare to discuss your experience with data analysis and how you've used it to drive decisions in previous roles. Bring examples of how you've monitored inventory levels or improved stock availability. This will highlight your attention to detail and logical reasoning abilities.
✨Be Ready to Discuss Projects
Think of specific supply chain projects you've been involved in, especially those that removed inefficiencies or created value. Be ready to explain your role, the challenges faced, and the outcomes achieved. This will demonstrate your proactive approach and problem-solving skills.
