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- Tasks: Manage customer collaboration and optimise stock levels for key retailers.
- Company: Join Acosta Europe, a leading sales and marketing agency with a progressive culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact in the supply chain and enhance product availability for consumers.
- Qualifications: Experience in FMCG supply chain, strong communication skills, and analytical abilities.
- Other info: Field-based role with a dynamic team and a focus on relationship building.
The predicted salary is between 36000 - 60000 £ per year.
Acosta Europe is a people business with a progressive approach, operating as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for a Customer Collaboration Manager working for one of our leading clients in a challenging and diverse role.
As the Customer Collaboration Manager, you will be working in partnership with our client, retailer supply chain colleagues and the field teams to ensure stock orders, stock on hand in depot & stores and for events & new product launches are met in full and on time to drive on and off shelf availability. This role will play a key part in our clients' commercial and supply chain teams, improving the delivery levels of stock to key retailers by creating the right stock pressure to maximize consumer penetration and sales.
Role & Responsibilities
- Building strong internal and external relationships with retailers, customers, sales, customer service, demand, and operations.
- To build relationships across our client with regular and frequent contact including attendance at internal and external supply chain meetings.
- Regular connection with retail supply chain teams to drive store and depot stock pressure to build on shelf availability at shelf and all feature space activations.
- Utilise the ReApp platform to ensure stock levels are maintained and influenced as appropriate at depot and store level, to ensure the highest levels of on shelf availability and compliance to agreed activity.
- Liaise with the customer to optimise product replenishment and successfully enabling events (e.g., new products, promotions) which require logistics support.
- Identify and implement supply chain projects, to either remove inefficiencies or enable value creation.
- Achieve on shelf availability targets instore by regularly monitoring and analysing depot and store inventory levels and working with client and external retailer teams to direct more stock into the right areas.
- Proactively work with other functions such as supply chain, commercial team and field sales team to achieve a seamless flow of product to the end consumer.
- Establish and build relationships with our clients with regular and frequent contact including attendance at internal and external meetings where appropriate.
Essential Knowledge & Skills
- FMCG supply chain or commercial experience.
- Excellent communication and interpersonal skills, including rapport building and influencing key stakeholders.
- Target driven with good time and task management skills.
- Capability to negotiate with key external stakeholders to achieve targets.
- Self-motivated, confident and determined.
- Administration and organisational skills.
- High analytical skills, numeracy and logical reasoning, attention to detail.
- Advanced PC literacy - Excel - Strong Analytical Skills with proven results of performance.
Fixed Term Contract for 6 Months. Monday to Friday - 40 Hours a week. Location: Field Based along with visiting the Clients Head Office 1 or 2 days a week.
Customer Collaboration Manager in Kent employer: Dee Set
Contact Detail:
Dee Set Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collaboration Manager in Kent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers. Plus, it’s a great way to boost your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by showcasing your skills and experiences that align with the role of Customer Collaboration Manager.
We think you need these skills to ace Customer Collaboration Manager in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Collaboration Manager. Highlight your FMCG supply chain experience and any relevant achievements that showcase your ability to build relationships and drive stock availability.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences where you've successfully collaborated with teams or improved stock levels, and don’t forget to show your enthusiasm for the position.
Show Off Your Analytical Skills: Since this role requires strong analytical skills, be sure to include examples of how you've used data to make decisions in previous roles. Whether it's managing inventory levels or optimising product replenishment, we want to see your numbers game!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dee Set
✨Know Your Supply Chain Stuff
Make sure you brush up on your FMCG supply chain knowledge. Understand the key processes and challenges in stock management, as well as how to optimise product replenishment. This will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Build Rapport Like a Pro
Since this role is all about relationships, practice your communication skills. Think of examples where you've successfully built strong connections with stakeholders. Be ready to discuss how you can influence and negotiate effectively with both internal teams and external partners.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've used data to drive decisions or improve stock availability in previous roles. Being able to talk through your thought process will impress interviewers and highlight your attention to detail.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to stock management and collaboration. Think through potential scenarios beforehand and how you would handle them. This will help you showcase your problem-solving skills and ability to work under pressure.
