Account Manager Stoke (Stoke-on-Trent)

Join Dee Set – the UK\’s leading provider of end-to-end retail solutions – as an Account Manager.

If you\’re a relationship-builder, commercial thinker, and thrive in a fast-paced environment, we\’d love to meet you. We\’re committed to your growth, offering personalised development plans, continuous learning opportunities, and clear pathways for career progression.

Purpose of your role:

• Build and nurture strong, long-term relationships with both new and existing customers, becoming a trusted partner in their success
• Drive profitable growth by expanding existing business and identifying strategic opportunities to unlock new revenue streams.
• Champion customer satisfaction, ensuring needs are not only met but exceeded through proactive service and tailored solutions.

Key Objectives:

• Manage and grow a portfolio of accounts with both major national retailers and their suppliers.
• Provide recommendations for continuous process improvement in response to changing customer requirements.
• Monitor and deliver financial KPI\’s including sales and profitability targets
• Build deep client relationships through collaboration and trust
• Lead on planning, briefing, and reporting for client activity

Responsibilities of the role:

• Craft and deliver insight-led strategies that resonate with customer needs and drive value.
• Submit accurate, timely quotations and follow through proactively to convert opportunities into activity.
• Ensure full visibility and financial accountability by tracking customer briefs from booking to invoicing using established processes.
• Spot opportunities for operational improvement and actively support the implementation of more efficient ways of working.
• Seek, welcome, and act on feedback to continuously improve both individual and team performance.
• Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities
• Adhere to all systems, procedures and methods in line with the Dee Set operating standards

Skills/Experience Required:

• Exceptional communicator with proven ability to influence, negotiate, and build consensus across diverse stakeholders
• Active listener who is highly customer-focused and thrives in a consultative, collaborative account management environment
• Skilled at building trust and lasting relationships, with a natural ability to connect and engage with clients at all levels.
• Proactive and driven, with a strong “can-do” attitude and the resilience to deliver high-quality outcomes on time.
• Commercially astute, with a deep understanding of customer needs and the ability to develop tailored, results-oriented solutions
• Financially literate, confident managing budgets and delivering against performance and profitability targets.
• Experience working with or within major retailers and/or a background in account management would be beneficial
• Strong written, verbal, and analytical skills, with the confidence to present data, insights, and proposals to both internal and senior retail stakeholders.

What\’s On Offer:

• Salary: £28,000 to £32,000 dependant on experience.
• 37.5 Hours a week : Monday to Friday
• Field Based role with the requirement of traveling to our Stoke-On-Trent Head Office and our Customers Offices in Harrogate on a weekly basis.