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- Tasks: Manage accounts, build relationships, and ensure customer satisfaction in retail solutions.
- Company: Join Dee Set, the UK's top provider of end-to-end retail solutions.
- Benefits: Enjoy a hybrid role, financial support, and access to a money-saving reward scheme.
- Why this job: This role offers growth opportunities, a dynamic work culture, and the chance to make an impact.
- Qualifications: Strong communication skills, customer-focused mindset, and experience in account management preferred.
- Other info: Salary ranges from £28,000 to £32,000, with a 37.5-hour work week.
The predicted salary is between 28000 - 32000 £ per year.
Do you have a passion for retail? Are you looking for the next step in your career? Are you great at building relationships and working both efficiently and creatively? Then this could be the role for you!
Purpose of your role:
- You will represent Dee Set as the UK's leading provider of end to end retail solutions.
- Establish and maintain relationships with new and existing customers.
- Ensure profitable growth of existing business and develop new business opportunities.
- Ensure that our customer's needs and expectations are always met.
Key Objectives:
Key Responsibilities & Accountabilities:
- Manage a portfolio of accounts with both major national retailers and their suppliers.
- Provide excellent levels of customer service at all times.
- Broker the successful transition of new business into well executed ongoing work.
- Provide recommendations for continuous process improvement in response to changing customer requirements.
- Develop new opportunities into compelling commercial business propositions to customers.
- Monitor and deliver financial KPI's including sales and profitability targets.
Responsibilities of the role:
- Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions.
- Develop compelling business propositions and present to customers in a persuasive and collaborative manner.
- Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
- Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes.
- Own and grow all aspects of commercials aligned to your category accounts.
- Co-operate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
- Identify and communicate opportunities for operational improvement and support implementation as required.
- Co-operate with line manager to identify and develop new and existing business opportunities.
- Encourage and receive feedback to strive for continuous improvement.
- Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.
Skills/Experience Required:
- An excellent communicator with demonstrable negotiating and influencing skills.
- A good listener, that is highly customer focused, with a consultative and collaborative account management style.
- An ability to build trust and rapport and to develop strong, lasting customer relationships.
- A can do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
- An ability to understand and identify customer needs and develop practical, compelling solutions.
- A financially aware individual that is able to work to budgets and to deliver agreed performance targets.
- Preferred background working with or in major retailers or an account management background.
- Good written, Excel, oral and communication skills, capable of operating at a senior level within retailers and suppliers.
What's On Offer:
- Salary: £28,000 to £32,000 dependant on experience.
- Hybrid role with the requirement of traveling to our Stoke-On-Trent Head Office along with our Clients sites and stores on a weekly basis.
- Full Position: 37.5 Hours a week Monday to Friday.
- Financial and Wellbeing support.
- Access to our Reward Scheme which is a money saving platform.
Account Manager Stoke-On-Trent employer: Dee Set
Contact Detail:
Dee Set Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Stoke-On-Trent
✨Tip Number 1
Network with professionals in the retail industry, especially those who have experience in account management. Attend local events or join online forums to connect with potential colleagues and learn about the latest trends in retail solutions.
✨Tip Number 2
Research Dee Set and their approach to customer relationships. Understanding their values and how they operate will help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts or built relationships in previous roles. Highlight your ability to identify customer needs and develop tailored solutions that align with their goals.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) relevant to account management in retail. Being able to speak knowledgeably about how you can meet or exceed these targets will set you apart from other candidates.
We think you need these skills to ace Account Manager Stoke-On-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and retail. Emphasise your skills in building relationships, customer service, and any previous successes with major retailers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to meet customer needs. Use specific examples from your past experiences to demonstrate how you can contribute to Dee Set's goals.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, negotiation, and financial awareness. Provide examples of how you've successfully used these skills in previous roles.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, successful projects managed, or improvements made in customer satisfaction. This will help illustrate your capability to deliver results.
How to prepare for a job interview at Dee Set
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully developed strong connections with clients in the past, highlighting your communication and negotiation skills.
✨Demonstrate Your Customer-Centric Approach
The role requires a high level of customer focus. Be ready to discuss how you identify customer needs and tailor solutions accordingly. Use specific instances where you've gone above and beyond to meet client expectations.
✨Prepare for Financial Discussions
Since the position involves monitoring financial KPIs, brush up on your understanding of budgets and profitability targets. Be prepared to discuss how you've managed accounts financially in previous roles and any strategies you've implemented to improve performance.
✨Highlight Your Problem-Solving Abilities
The job entails identifying areas for operational improvement. Think of examples where you've successfully identified issues and implemented effective solutions. This will demonstrate your proactive approach and ability to drive continuous improvement.
