At a Glance
- Tasks: Lead and coach a dynamic team to enhance customer relationships across retail brands.
- Company: Join Dee Set, the UK's leading provider of end-to-end retail solutions.
- Benefits: Enjoy a competitive salary, exclusive retail discounts, and a supportive work environment.
- Other info: Collaborative culture with opportunities for professional growth and strategic influence.
- Why this job: Make a real impact by driving growth and improving customer experiences in retail.
- Qualifications: Strong leadership skills and experience in customer management and account development.
The predicted salary is between 60000 - 60000 £ per year.
Purpose Of The Role: You will lead & coach our customer-facing colleagues, heading up our customer relationships across multiple brands & retailers. Deliver excellent relationships with clients, clear communication to the field & delivery of KPIs. Drive profitable growth of existing business & the development of new opportunities, specifically across Retail clients and brands. Delivering the overall strategy for retail clients, with clear objectives on what the team will set out to achieve & how this will be delivered will be key to the success of this role. You will lead the Dee Set accounts team to ensure we are representing the Company as the UK's leading provider of end-to-end retail solutions. Ensure overall accountability for the account P&L, managing both sales & margins on both existing & new business. Identify growth & development opportunities for Dee Set services across retailers (new & existing business), plus specifically the development of new business within our Distributor Services offer. Responsible for managing, coaching and development of direct reports.
Key Areas & Responsibilities Of The Role: You will need to be a strong leader who is able to effectively motivate & lead a team to exceed customer expectations & targets. Be skilled in identifying new opportunities to improve current processes, to deliver a service that is more efficient & cost effective for both Dee Set & the customer. Be commercially astute in setting business plans & targets, aligned to the overall strategy of the Group. Coach & develop direct reports to deliver persuasive and compelling business propositions. To build an annual budget to present to the Board & monitor performance on-going vs budget. Monitor, maintain and continually look to improve sales, profit & percentage margin. Identify opportunities for operational improvement to support and drive field team efficiencies. Able to use data to make business and retail client decisions. Influence at a senior level within retailers & customers alike. Manage effectively across Dee Set internal departments, working collaboratively with key stakeholders.
Skills & Experience Required: Ability to drive change through others influences all levels of the business. Ability to lead large teams that are hybrid working and located across the UK. Ability to influence & integrate across departments, both internally & externally. Ability to think strategically. Demonstrable customer management & account development skills. High level of customer facing experience.
What's On Offer: Salary: Starting Salary of £60,000 per annum, further details provided at Interview stage. Full time 37.5 hrs a week Monday to Friday. Based at our Head Office in Stoke-On-Trent. Benefits: Exclusive discounts with a variety of retailers through our Colleague Hub.
Head of Customer Success - Retail Brands- Stoke-On-Trent employer: Dee Set Ltd
At Dee Set, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As the Head of Customer Success in Stoke-On-Trent, you will benefit from a competitive salary, exclusive retail discounts, and ample opportunities for professional growth and development within a supportive team environment. Join us to lead impactful customer relationships and drive success across multiple retail brands, all while enjoying the vibrant community and resources that Stoke-On-Trent has to offer.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success - Retail Brands- Stoke-On-Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values, recent news, and how they operate in the retail space. This will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Customer Success. Highlight your leadership skills and how you've driven growth in previous roles. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make things happen!
We think you need these skills to ace Head of Customer Success - Retail Brands- Stoke-On-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in leading teams and managing customer relationships, as this is key for us at StudySmarter.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven growth or improved processes in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, as effective communication is crucial for the role we’re hiring for.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at Dee Set Ltd
✨Know Your Numbers
As a Head of Customer Success, you'll need to be comfortable with KPIs and P&L management. Brush up on your financial acumen and be ready to discuss how you've driven profitability in previous roles. Bring specific examples of how you’ve managed budgets and improved margins.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about your coaching approach. Prepare to share stories about how you've motivated teams and exceeded customer expectations. Highlight any successful strategies you've implemented to develop your direct reports.
✨Demonstrate Strategic Thinking
Be prepared to discuss your strategic vision for customer success in retail. Think about how you would align business plans with overall company strategy. Have examples ready that showcase your ability to identify growth opportunities and improve processes.
✨Engage with Data
Data-driven decision-making is key in this role. Be ready to talk about how you've used data to influence business decisions and improve client relationships. Share specific instances where your analytical skills led to successful outcomes.
