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- Tasks: Support Regional Performance Managers in driving sales and coaching teams across London and the South.
- Company: Join a dynamic team focused on operational excellence and customer service.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal development.
- Other info: Access to your own car is essential; enjoy a vibrant work culture with growth potential.
- Why this job: Make a real impact by leading teams and enhancing customer experiences.
- Qualifications: Strong leadership skills and a passion for coaching and development.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of your role
Working 37.5 hours per week, over 5 days, flexibility for weekend working will be required for this role.
Driver Requirement
Access to own car is essential for this role as traveling is part of the job.
Location
Role is covering the following areas: London, Greater London and the following postcode areas: SO/PO/RG/GU.
Role Overview
Supporting Regional Performance Managers in managing the day-to-day activity and running of departments within stores. Building relationships, effective coaching of teams and delivering consistent operational and commercial standards. Driving sales and profitability through the performance and development of the Field Merchandising Teams.
Key Objectives
- Supporting the Regional Performance Manager to implement and maintain the appropriate operating standards and principles across the area to maximize consistency and results, always seeking to improve our service to internal and external customers.
- Supporting and coaching individuals to meet the business targets.
- To be aware of monetary budget through payroll and expenses.
- To be fully flexible and reactive to the Regional Performance Manager requests at all times.
Responsibilities of the role
Coaching and Leadership
- To support in delivering the field Merchandising Retail strategy.
- To support in the communication of business and regional objectives to store teams.
- To identify underperforming stores, liaise with the Regional Performance Manager, and support in the plan to drive performance in the area.
- To collate and provide constructive feedback to colleagues and the senior team.
- To support compliance in the delivery of all activity – promotional and trading.
- To work with the store, Regional Performance Manager and merchandising team, building relationships, and supporting communication.
- To be highly organised through planning workload and managing time in an effective way.
- Attend team meetings when applicable, celebrate success, share best practice, and drive consistency across the area.
- Support in the development of new business opportunities.
- Support in the development of new policies, procedures, and technology.
- Support in developing a culture of teamwork, resilience, and high performance.
- Adopt a coaching style of leadership within the team.
- To be computer literate with working knowledge of Excel, Word, Power Point and all Dee Set systems.
People
- To ensure that training, coaching and development of merchandising colleagues is delivered including D Learning.
- To work with the Regional Performance Manager and to ensure all on the job training is completed.
- To support in performance reviews of the merchandising team and identification of individuals with potential for development and growth.
- To support delivery of HR process and policies through the line.
Customer Service
- Ensure we follow procedures and provide the support to deliver maximum on-shelf availability.
- Ensure that the merchandising proposition is delivered consistently in all stores.
- Ensuring all colleagues are aware of specific procedures and policies in line with customer's guidelines and are adhering to them.
- Ensure that the team delivers and maintains a fast, friendly and efficient service to both internal and external customers.
- Develop and maintain the image and perception of the Dee Set brand & ensure it is known both internally and externally for its exceptional service.
- Always role model exceptional customer service in store, engaging in communication with store management teams to build strong relationships.
- Support in ensuring all customer complaints are dealt with in a fast, positive and professional manner.
Regional Supervisor London & South employer: Dee Set Ltd
Contact Detail:
Dee Set Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Supervisor London & South
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values, recent news, and what they’re looking for in a candidate. This will help you tailor your answers and show that you’re genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Regional Supervisor London & South
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your coaching and leadership abilities, as well as any experience in retail or merchandising. We want to see how you can support our Regional Performance Managers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Regional Supervisor role. Share specific examples of how you've driven performance and built relationships in previous roles. We love a good story!
Showcase Your Flexibility: Since this role requires flexibility, make sure to mention your availability and willingness to work weekends if needed. We appreciate candidates who are adaptable and ready to jump in when required!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Dee Set Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and objectives, especially around coaching, leadership, and customer service. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Coaching Skills
Since the role involves supporting and coaching teams, prepare examples of how you've successfully coached others in the past. Think about specific situations where you helped improve performance or resolve issues, and be ready to discuss these during the interview.
✨Demonstrate Flexibility and Organisation
This position requires flexibility and strong organisational skills. Be prepared to talk about how you manage your time effectively, especially when juggling multiple tasks or responding to urgent requests from the Regional Performance Manager.
✨Build Rapport with Interviewers
Remember, building relationships is key in this role. During the interview, engage with your interviewers by asking insightful questions and showing genuine interest in their experiences. This will not only help you stand out but also reflect your ability to connect with others.