Account Manager

Fixed term contract until January 2027 - Based at Head Office Stoke on Trent.

Do you have a passion for retail? Are you looking for the next step in your career? Are you great at building relationships and working both efficiently and creatively? Then this could be the role for you!

Purpose of your role:

You will represent Dee Set as the UK's leading provider of end to end retail solutions. Establish and maintain relationships with new and existing customers. Ensure profitable growth of existing business and develop new business opportunities. Ensure that our customer's needs and expectations are always met.

Key Objectives & Key Responsibilities:

• Manage a portfolio of accounts with both major national retailers and their suppliers.
• Provide excellent levels of customer service at all times.
• Broker the successful transition of new business into well executed ongoing work.
• Provide recommendations for continuous process improvement in response to changing customer requirements.
• Develop new opportunities into compelling commercial business propositions to customers.
• Monitor and deliver financial KPI's including sales and profitability targets.

Responsibilities of the role:

• Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions.
• Develop compelling business propositions and present to customers in a persuasive and collaborative manner.
• Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
• Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes.
• Own and grow all aspects of commercials aligned to your category accounts.
• Co-operate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
• Identify and communicate opportunities for operational improvement and support implementation as required.
• Co-operate with line manager to identify and develop new and existing business opportunities.
• Encourage and receive feedback to strive for continuous improvement.
• Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.

Skills/Experience Required:

• An excellent communicator with demonstrable negotiating and influencing skills.
• A good listener, that is highly customer focused, with a consultative and collaborative account management style.
• An ability to build trust and rapport and to develop strong, lasting customer relationships.
• A can do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
• An ability to understand and identify customer needs and develop practical, compelling solutions.
• A financially aware individual that is able to work to budgets and to deliver agreed performance targets.
• Preferred background working with or in major retailers or an account management background.
• Good written, Excel, oral and communication skills, capable of operating at a senior level within retailers and suppliers.