At a Glance
- Tasks: Manage accounts and build relationships with major retailers while driving business growth.
- Company: Join Dee Set, the UK's leading provider of retail solutions.
- Benefits: Fixed term contract until January 2027 with competitive salary and career development.
- Other info: Opportunity for continuous improvement and professional growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the retail industry.
- Qualifications: Strong communication skills and experience in account management or retail.
The predicted salary is between 30000 - 40000 £ per year.
Fixed term contract until January 2027 - Based at Head Office Stoke on Trent.
Do you have a passion for retail? Are you looking for the next step in your career? Are you great at building relationships and working both efficiently and creatively? Then this could be the role for you!
Purpose of your role:
You will represent Dee Set as the UK's leading provider of end to end retail solutions. Establish and maintain relationships with new and existing customers. Ensure profitable growth of existing business and develop new business opportunities. Ensure that our customer's needs and expectations are always met.
Key Objectives & Key Responsibilities:
- Manage a portfolio of accounts with both major national retailers and their suppliers.
- Provide excellent levels of customer service at all times.
- Broker the successful transition of new business into well executed ongoing work.
- Provide recommendations for continuous process improvement in response to changing customer requirements.
- Develop new opportunities into compelling commercial business propositions to customers.
- Monitor and deliver financial KPI's including sales and profitability targets.
Responsibilities of the role:
- Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions.
- Develop compelling business propositions and present to customers in a persuasive and collaborative manner.
- Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
- Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes.
- Own and grow all aspects of commercials aligned to your category accounts.
- Co-operate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
- Identify and communicate opportunities for operational improvement and support implementation as required.
- Co-operate with line manager to identify and develop new and existing business opportunities.
- Encourage and receive feedback to strive for continuous improvement.
- Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.
Skills/Experience Required:
- An excellent communicator with demonstrable negotiating and influencing skills.
- A good listener, that is highly customer focused, with a consultative and collaborative account management style.
- An ability to build trust and rapport and to develop strong, lasting customer relationships.
- A can do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
- An ability to understand and identify customer needs and develop practical, compelling solutions.
- A financially aware individual that is able to work to budgets and to deliver agreed performance targets.
- Preferred background working with or in major retailers or an account management background.
- Good written, Excel, oral and communication skills, capable of operating at a senior level within retailers and suppliers.
Account Manager employer: Dee Set Ltd
Dee Set is an exceptional employer, offering a dynamic work environment at our Head Office in Stoke on Trent, where creativity and relationship-building are at the forefront of our operations. We prioritise employee growth through continuous training and development opportunities, ensuring that our team members thrive in their careers while contributing to our mission as the UK's leading provider of retail solutions. With a strong focus on collaboration and customer satisfaction, we foster a supportive culture that values innovation and encourages feedback, making it a rewarding place to work for those passionate about retail.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dee Set Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dee Set Ltd!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dee Set Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dee Set Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dee Set Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dee Set Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
