Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, manage client relationships, and ensure top-notch service delivery.
- Company: Global Fire and Security Systems, a market leader in fire safety solutions since 1999.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, and a supportive work culture.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction in a growing industry.
- Qualifications: Experience in fire systems management, strong communication skills, and a full driving licence required.
- Other info: We value diversity and encourage all candidates to apply, even if they don't meet every qualification.
The predicted salary is between 36000 - 60000 £ per year.
Field Based – Covering South West
Full Time – £DOE Car/Car Allowance + Bonus
WELCOME TO GLOBAL
We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow. Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide. Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.
Due to continued market development, we are now seeking to appoint a Field Line Manager, to be field based covering the South West.
Job Purpose:
Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings. Day to day management of an engineering team.
Key Accountabilities:
- Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings.
- Day to day management of an engineering team, organising the day-to-day duties and operation of the team.
- Taking ownership of key accounts and service contracts allocated.
- Working closely with the operations administration team.
- Overseeing all works for your region, taking full ownership of risk assessment/method statement, overseeing first time fix rates, deadline date adherence, planned maintenance, remedial works and real time documentation submission.
- Managing and monitoring allocated job budgets to justify increase or variations.
- Carrying out audits, inclusive of PDA usage, paperwork, timesheet records, mileage records and vehicles, in line with company policy.
- Carrying out client site audits, inclusive of checking customer O&Ms and site logs.
- Monitoring of supplier & sub-contract costs for your region.
- Monitor and review requirements for training in line with accreditation and standards.
- Produce monthly and ad hoc reports.
- Conduct engineer appraisals and probation reviews.
- Identify ‘better ways of working’, continually looking at improvements.
About You:
- Demonstrable experience in the fire systems industry in a supervisory or management role.
- Knowledge of the relevant British Standards.
- Previous experience working in a customer-based environment.
- Good IT skills.
- Excellent communication and customer service skills.
- People management skills.
- Hold a full driving licence.
- Ability to create and build strong relationships, with a professional approach.
Does this sound like you? Then we would love to hear from you, send us your CV using the link below.
Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.
Field Line Manager Operations employer: Dedicated IT
Contact Detail:
Dedicated IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Line Manager Operations
✨Tip Number 1
Network within the fire and security industry. Attend relevant trade shows, seminars, or local meetups to connect with professionals who might have insights or leads on the Field Line Manager position.
✨Tip Number 2
Research Global Fire and Security Systems thoroughly. Understand their products, services, and company culture so you can tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing teams and client relationships. Think of specific examples where you've successfully led a team or improved customer satisfaction, as these will be key in the interview.
✨Tip Number 4
Stay updated on the latest British Standards and regulations in the fire systems industry. Being knowledgeable about current standards will show your commitment to the field and could set you apart from other candidates.
We think you need these skills to ace Field Line Manager Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the fire systems industry, particularly in supervisory or management roles. Emphasise your customer service skills and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key accountabilities mentioned in the job description. Use specific examples from your past experience to demonstrate how you meet these requirements and your ability to manage client relationships effectively.
Highlight Relevant Skills: In your application, clearly outline your knowledge of British Standards and any IT skills that are pertinent to the role. Mention your people management skills and provide examples of how you've successfully led teams in the past.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with Global Fire and Security Systems. Mention your commitment to providing exceptional customer service and your eagerness to contribute to the company's success in the fire safety and security marketplace.
How to prepare for a job interview at Dedicated IT
✨Showcase Your Industry Knowledge
Make sure to brush up on your knowledge of fire systems and relevant British Standards. Being able to discuss industry trends and standards will demonstrate your expertise and commitment to the field.
✨Emphasise Customer Service Skills
Since the role involves managing client relationships, be prepared to share examples of how you've provided exceptional customer service in the past. Highlight any specific situations where you turned a challenging customer interaction into a positive outcome.
✨Demonstrate Leadership Experience
As a Field Line Manager, you'll be overseeing an engineering team. Be ready to discuss your previous management experiences, focusing on how you motivated your team, handled conflicts, and improved team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to risk assessments, budget management, or client audits, and prepare to explain how you would handle them effectively.
