At a Glance
- Tasks: Support patients with booking and managing their health appointments online.
- Company: Join Dedalus, a leading healthcare tech company focused on patient experience.
- Benefits: Flexible hours, remote work options, and a supportive team environment.
- Other info: Opportunity to grow in a diverse and dynamic workplace.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Strong communication skills and a patient-focused mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
Dedalus is a leading healthcare technology company dedicated to enabling patients to book, reschedule, cancel and manage their health appointments online 24/7. Join the After Sales team to help customers navigate issues and ensure a positive experience with our software solutions.
Responsibilities
- Provide email support for patients to book, change, or reschedule appointments.
- Resolve patient issues in a single reply via email.
- Educate patients on self‑service options to enhance the patient experience.
- Support customers across the UK and Ireland across multiple appointment types and queries.
Qualifications
- Patient‑focused mindset adaptable to diverse patient interactions.
- Excellent written and verbal communication skills, with a clear, positive, friendly style.
- Strong problem‑solving abilities.
- Initiative to anticipate potential future issues and escalation when needed.
- Empathy and willingness to help.
- Ability to handle conflict and complaints, turning problems into solutions.
- Flexible and adaptable to changes.
Patient Support employer: Dedalus
Dedalus is an exceptional employer that prioritises patient care and employee development within the dynamic healthcare technology sector. With a strong focus on fostering a supportive work culture, employees benefit from comprehensive training, opportunities for career advancement, and a commitment to work-life balance. Located in the UK and Ireland, Dedalus offers a unique chance to make a meaningful impact on patient experiences while being part of a collaborative and innovative team.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare tech industry, especially those working at Dedalus. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common patient support scenarios. Think about how you'd handle tricky situations or complaints. Show us your problem-solving skills and empathy – that's what we love to see!
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply as soon as you see a role that fits. The early bird catches the worm, and we appreciate proactive candidates who are eager to join our team.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to show your appreciation and keep yourself fresh in the interviewer's mind. Plus, it gives you another chance to express your enthusiasm for the role!
We think you need these skills to ace Patient Support
Some tips for your application 🫡
Show Your Patient-Focused Mindset:When writing your application, make sure to highlight your patient-focused mindset. We want to see how you can adapt to diverse patient interactions and ensure a positive experience for everyone.
Communicate Clearly and Positively:Your written communication skills are key! Use a clear, positive, and friendly tone in your application. This will give us a taste of how you’ll interact with patients and help them navigate their issues.
Demonstrate Problem-Solving Skills:We love seeing candidates who can think on their feet! Share examples in your application where you've resolved issues effectively, especially in a single reply. This shows us you’re ready to tackle patient queries head-on.
Be Yourself and Show Empathy:Let your personality shine through! We value empathy and a willingness to help, so don’t hesitate to share your experiences that showcase these traits. Remember, we’re all about creating a supportive environment!
How to prepare for a job interview at Dedalus
✨Know the Company Inside Out
Before your interview, take some time to research Dedalus and their patient support services. Understand their mission and how they help patients manage their health appointments online. This knowledge will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or educated someone on a process, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've successfully solved problems or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your initiative and ability to turn challenges into solutions.
✨Emphasise Your Empathy and Flexibility
Dedalus values a patient-focused mindset, so be sure to convey your empathy and willingness to help. Share examples of how you've adapted to changes in previous roles and how you approach diverse patient interactions with a positive attitude.
