At a Glance
- Tasks: Support patients with booking and managing their health appointments online.
- Company: Dedalus, a leading healthcare tech company focused on patient experience.
- Benefits: Flexible hours, remote work options, and a supportive team environment.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Strong communication skills and a patient-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Dedalus is a leading healthcare technology company dedicated to enabling patients to book, reschedule, cancel and manage their health appointments online 24/7. Join the After Sales team to help customers navigate issues and ensure a positive experience with our software solutions.
Responsibilities:
- Provide email support for patients to book, change, or reschedule appointments.
- Resolve patient issues in a single reply via email.
- Educate patients on self‑service options to enhance the patient experience.
- Support customers across the UK and Ireland across multiple appointment types and queries.
Qualifications:
- Patient‑focused mindset adaptable to diverse patient interactions.
- Excellent written and verbal communication skills, with a clear, positive, friendly style.
- Strong problem‑solving abilities.
- Initiative to anticipate potential future issues and escalation when needed.
- Empathy and willingness to help.
- Ability to handle conflict and complaints, turning problems into solutions.
- Flexible and adaptable to changes.
Diversity & Inclusion: Dedalus values diversity and fosters an inclusive environment for employees worldwide.
Patient Support in Leeds employer: Dedalus
Dedalus is an exceptional employer that prioritises a patient-focused work culture, offering employees the opportunity to make a meaningful impact in healthcare technology. With a commitment to diversity and inclusion, team members benefit from a supportive environment that encourages professional growth and development. Located in the UK and Ireland, Dedalus provides flexible working arrangements and a chance to be part of a dynamic team dedicated to enhancing patient experiences through innovative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support in Leeds
✨Tip Number 1
Get to know the company! Research Dedalus and their patient support services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent written and verbal communication, try role-playing common patient scenarios with a friend. This will help you feel more confident when addressing real-life queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a difficult situation into a positive outcome. Be ready to share these stories during your interview to demonstrate your ability to handle conflicts.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Dedalus site. This way, you can ensure your application gets the attention it deserves and shows your commitment to joining our team.
We think you need these skills to ace Patient Support in Leeds
Some tips for your application 🫡
Show Your Patient-Focused Mindset:When writing your application, make sure to highlight your patient-focused mindset. We want to see how you can adapt to diverse patient interactions and ensure a positive experience for them.
Communicate Clearly and Positively:Your written communication skills are key! Use a clear, positive, and friendly tone in your application. This will give us a taste of how you’ll interact with patients in the role.
Demonstrate Problem-Solving Skills:We love seeing strong problem-solving abilities! Share examples in your application where you've turned issues into solutions, especially in a customer service context.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Patient Support role. We can’t wait to hear from you!
How to prepare for a job interview at Dedalus
✨Know the Company Inside Out
Before your interview, take some time to research Dedalus and their patient support services. Understand their mission, values, and the software solutions they offer. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
Since the role requires excellent written and verbal communication, prepare examples that highlight your ability to communicate clearly and positively. Think of situations where you resolved issues or educated someone effectively, as these will demonstrate your fit for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your initiative and ability to turn challenges into solutions.
✨Emphasise Empathy and Adaptability
Dedalus values a patient-focused mindset, so be prepared to talk about how you’ve shown empathy in past roles. Share examples of how you adapted to changing situations or diverse patient interactions, highlighting your flexibility and willingness to help.
