At a Glance
- Tasks: Support patients in managing their healthcare appointments via email.
- Company: Join Dedalus, a leading healthcare technology company.
- Benefits: Engaging work environment with opportunities for growth and innovation.
- Other info: Diverse team culture committed to inclusion and personal development.
- Why this job: Make a real difference in healthcare by helping patients navigate their needs.
- Qualifications: Strong communication skills and a patient-focused mindset.
The predicted salary is between 30000 - 40000 € per year.
Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team!
Join us as a Patient Support at Dedalus, one of the World’s leading healthcare technology companies, on our journey to enable patients to book, reschedule, cancel and manage their health appointments online 24/7. Our After Sales team plays a key role in helping our customers navigate any issues they may have, ensuring users of our software solutions have the best possible experience. We are there to help at every step and always strive to turn any difficulty into a positive outcome. You will make a profound impact throughout the healthcare sector.
What you’ll achieve:
- As a Support team, we provide an email support channel for patients to help them book, change or reschedule their healthcare appointments as needed.
- Through email we aim to help patients by resolving their issues in one reply.
- In addition to helping, we also educate on how to self-serve in the future as part of delivering a great patient experience.
- We provide support for customers across the UK and Ireland, covering multiple appointment types and queries.
Essential Requirements:
- Patient focused mentality who is able to adapt to the different types of patients contacting us for help.
- Excellent communication skills both written and verbal with a clear, positive and friendly style of writing.
- Good problem-solving abilities.
- Shows Initiative & ability to anticipate potential future issues and escalate accordingly.
- Demonstrates empathy for the situation and a willingness to help.
- Ability to handle conflict / complaints - Turn a problem into a solution mentality.
- Excellent Team Player.
- Flexible and adaptable to changes.
At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach. ‘Pursuing Diversity and Inclusion’ is one of our Core Values and a part of our ‘Dedalus DNA’, which drives us to build a respectful, diverse, and inclusive environment by recognising the unique needs, perspectives, and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be.
Patient Support employer: Dedalus Group
Dedalus is an exceptional employer that prioritises employee growth and innovation within the healthcare technology sector. Located in Leeds, our supportive work culture fosters collaboration and inclusivity, allowing team members to make a meaningful impact on patient care while enjoying flexible working arrangements. With a commitment to diversity and a focus on professional development, Dedalus offers a rewarding environment for those looking to contribute to a vital mission in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dedalus. Understand their mission and values, especially around patient support and innovation. This will help you connect your skills to what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping patients, being able to communicate clearly and positively is key. Try role-playing common scenarios with a friend to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you turned a difficult situation into a positive outcome. This will demonstrate your ability to handle conflicts and complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dedalus team and making a difference in healthcare.
We think you need these skills to ace Patient Support
Some tips for your application 🫡
Show Your Passion for Patient Support:When writing your application, let your enthusiasm for helping patients shine through. We want to see that you genuinely care about making healthcare better and more reliable for everyone.
Communicate Clearly and Positively:Use a friendly and clear tone in your written application. Remember, excellent communication is key in this role, so showcase your ability to convey information effectively right from the start.
Highlight Problem-Solving Skills:Make sure to mention any experiences where you've successfully resolved issues or conflicts. We love candidates who can turn challenges into solutions, so share those stories!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dedalus Group
✨Know Your Patient Support Role
Before the interview, make sure you understand what a Patient Support role entails. Familiarise yourself with the key responsibilities, such as helping patients book and manage their appointments. This will show your genuine interest in the position and help you answer questions more effectively.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've successfully communicated with customers or clients in the past. Think about times when you resolved issues through clear and friendly communication, as this aligns perfectly with what Dedalus is looking for.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled problems head-on. Dedalus values a 'turn a problem into a solution' mentality, so think of examples where you anticipated issues and took initiative to resolve them. This will highlight your proactive approach.
✨Emphasise Empathy and Teamwork
In your interview, convey your ability to empathise with patients and work well within a team. Share stories that illustrate your understanding of patient needs and how you've collaborated with others to achieve positive outcomes. This will resonate with Dedalus's commitment to providing great patient experiences.
