At a Glance
- Tasks: Support patients in managing their healthcare appointments via email, ensuring a smooth experience.
- Company: Join Dedalus, a leading healthcare tech company making a real difference.
- Benefits: Flexible work environment, diverse culture, and opportunities for personal growth.
- Other info: Be part of a diverse team dedicated to innovation and better healthcare solutions.
- Why this job: Make a meaningful impact on healthcare while helping patients navigate their needs.
- Qualifications: Strong communication skills, problem-solving abilities, and a patient-focused mindset.
The predicted salary is between 30000 - 40000 € per year.
Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team!
Join us as a Patient Support at Dedalus, one of the World’s leading healthcare technology companies, on our journey to enable patients to book, reschedule, cancel and manage their health appointments online 24/7. Our After Sales team plays a key role in helping our customers navigate any issues they may have, ensuring users of our software solutions have the best possible experience. We are there to help at every step and always strive to turn any difficulty into a positive outcome.
You will make a profound impact throughout the healthcare sector.
What you’ll achieve
- As a Support team, we provide an email support channel for patients to help them book, change or reschedule their healthcare appointments as needed.
- Through email we aim to help patients by resolving their issues in one reply.
- In addition to helping, we also educate on how to self-serve in the future as part of delivering a great patient experience.
- We provide support for customers across the UK and Ireland, covering multiple appointment types and queries.
Essential Requirements:
- Patient focused mentality who is able to adapt to the different types of patients contacting us for help.
- Excellent communication skills both written and verbal with a clear, positive and friendly style of writing.
- Good problem-solving abilities.
- Shows Initiative & ability to anticipate potential future issues and escalate accordingly.
- Demonstrates empathy for the situation and a willingness to help.
- Ability to handle conflict / complaints - Turn a problem into a solution mentality.
- Excellent Team Player.
- Flexible and adaptable to changes.
At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach.
Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be.
Patient Support in Leeds employer: Dedalus Group
Dedalus is an exceptional employer that prioritises a meaningful work experience, allowing employees to make a significant impact in the healthcare sector. With a strong focus on innovation and inclusion, our supportive culture encourages personal growth and collaboration among a diverse team of over 7,600 professionals across more than 40 countries. Join us in transforming healthcare and enjoy the benefits of flexible working arrangements, continuous learning opportunities, and a commitment to diversity and equity.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dedalus. Understand their mission and values, especially around patient support and innovation. This will help you connect your skills to what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping patients, make sure you can clearly express how you would handle different scenarios. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past where you turned a difficult situation into a positive outcome. Be ready to share these stories during your interview to demonstrate your ability to handle conflict.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Dedalus. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Support in Leeds
Some tips for your application 🫡
Show Your Passion for Patient Support:When writing your application, let your enthusiasm for helping patients shine through. We want to see that you genuinely care about making healthcare better and more reliable for everyone.
Communicate Clearly and Positively:Use a friendly and clear tone in your written application. Remember, excellent communication is key in this role, so showcase your ability to convey information in a positive way that reflects our values.
Highlight Problem-Solving Skills:Make sure to mention any experiences where you've successfully resolved issues or conflicts. We love candidates who can turn challenges into solutions, so share those stories!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this impactful role in patient support.
How to prepare for a job interview at Dedalus Group
✨Know Your Purpose
Before the interview, take some time to reflect on why you want to work in patient support. Understand Dedalus's mission to improve healthcare and be ready to express how your values align with theirs. This will show your genuine interest in making a difference.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and positively. Consider preparing examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to connect with patients.
✨Problem-Solving Mindset
Be prepared to discuss specific instances where you've successfully resolved issues or conflicts. Think about how you can turn a problem into a solution, as this is crucial for the patient support role. Highlight your initiative and ability to anticipate future challenges.
✨Empathy is Key
Dedalus values empathy, so come ready to share experiences where you've shown understanding and compassion towards others. This could be in a professional setting or even in personal situations. Showing that you can relate to patients' feelings will set you apart.
