Retail Sales Specialist - Multiple Locations in London.
Salary:
Competitive Salary circa £30,000 basic + Paid Travel + Monthly & Quarterly Bonuses
We are partnering with a globally renowned, luxury brand famous for its science backed, high performance formulations. They have a huge, loyal following and are now looking for passionate, sales-driven retail specialists to be the face of the brand within some of the UK's most prestigious, high end luxury retailers and stores.
For this position there are two roles available.
Previous experience working with premium and luxury retailers would be highly desirable, particularly with brands such as Selfridges, Sephora, Liberty London, Space NK, Harrods, Harvey Nichols, and other leading luxury department stores, beauty retailers, and online retail partners.
The Role
This is a highly interactive, in-store role. Working closely with the regional Account Executive, your main goal will be to drive retail sales, deliver incredible customer experiences, and build strong relationships with the management teams of your host stores.
What you will actually be doing:
- Driving Sales: Consistently hitting and exceeding your personal and store sales targets, looking for ways to boost average transaction value and unit sales.
- Customer Experience: Offering expert, tailored skincare advice. You will listen to customers' needs and recommend the exact products and layering techniques suited to them.
- Store Standards: Keeping the brand's retail space looking flawless. You will manage visual merchandising, make sure testers and samples are fully stocked, and ensure everything sits perfectly in line with brand guidelines.
- Product Expertise: Getting fully stuck into training so you become an absolute encyclopaedia on the brand's ingredients, collections, and benefits.
- Events & Promotions: Helping to run brilliant in-store events to build hype, drive footfall, and capture new customer data.
What we are looking for:
- Around 3+ years of retail sales experience, ideally within the premium beauty, personal care, or skincare industry.
- You are a natural seller who thrives in an open sell environment and loves the buzz of hitting targets.
- A genuine passion for skincare. A professional Beauty Therapy qualification is a fantastic bonus, but definitely not a dealbreaker.
- You are proactive, energetic, and great at building relationships with retail peers and customers alike.
- Flexibility: Because this is a retail role, the schedule requires you to work at least 3 weekends a month (with two days off during the week).
- Travel & Driving: Because you will be covering multiple high-end retail locations across your territory, you must have a full UK driving licence and your own vehicle (all your business travel and mileage expenses are fully paid).
If you are a skincare enthusiast with a proven track record in retail sales, we would love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Specialist in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Decruz Search, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Decruz Search!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Decruz Search, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Decruz Search and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Decruz Search that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Decruz Search
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
