At a Glance
- Tasks: Provide top-notch customer service via phone and email while processing orders accurately.
- Company: Join a dynamic team in a fast-paced customer-focused environment.
- Benefits: Enjoy enhanced leave, discounts, health benefits, and hybrid working options.
- Other info: Opportunities for career growth and employee recognition in a vibrant workplace.
- Why this job: Make a difference by helping customers and developing your skills in a supportive setting.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 22000 - 28000 £ per year.
Responsibilities
- Liaise with Customers via telephone and email providing a high level of Customer Service.
- Ensure full accuracy and attention to detail in all interaction with internal/external customers.
- Process orders received via telephone or email, accurately and within specified timelines.
- Adhere to the Company’s internal customer service standards: Quality Performance Process, telephone greeting and manner, professional written communications, agreed response times, etc.
- Check stock levels as required and advise customers of alternatives if necessary.
- Ensure extensive product knowledge is maintained.
- Display a flexible and co-operative approach at all times.
- Any other reasonable duties which may be required by management from time to time.
Essential requirements
- At least 1 year’s experience in a customer focused role.
- Be able to communicate effectively in English, both verbally and in writing.
- High level of computer literacy including experience of Microsoft packages.
- Strong attention to detail.
- Ability to work accurately under pressure and within strict deadlines.
- Ability to remain calm and controlled.
- Good problem‑solving ability and ability to work on own initiative.
- Highly customer focused, demonstrating understanding of customer needs and requirements.
Desirable requirements
- Proven experience in a similar role.
- Experience working in FMCG/manufacturing support environment.
- Customer Care Training and/or Telephone skills training.
- Experience of order processing, data entry, providing quotations.
- Experience of using sales order processing packages / customer databases.
Benefits
- Enhanced annual leave with additional for long service.
- Long service awards.
- Paid medical appointment allowance.
- Health Shield benefit upon 6 months service.
- Discount on company products – up to 50% upon 6 months service.
- Vitality leisure and ABC council corporate discount.
- Employee referral scheme.
- Life assurance upon 1 year’s service.
- Employee recognition schemes.
- On‑site parking.
- Hybrid working opportunities after training – up to 1 day per week.
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Customer Service Advisors in Lisburn employer: Decora
As a Customer Service Advisor with us, you'll join a dynamic team that prioritises exceptional customer care and fosters a supportive work environment. We offer enhanced annual leave, long service awards, and hybrid working opportunities, ensuring a healthy work-life balance while promoting employee growth through recognition schemes and training. Located in a vibrant area, our company provides unique benefits like discounts on products and health perks, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Decora. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Decora before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisors in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Decora:Your cover letter is your chance to shine! Tell us why you want to work at Decora specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Decora!
How to prepare for a job interview at Decora
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
