At a Glance
- Tasks: Deliver top-notch customer service and provide effective solutions via phone and email.
- Company: Join a supportive team at our Head Office in Lisburn.
- Benefits: Earn £13 per hour, enjoy enhanced leave, discounts, and health benefits.
- Other info: Flexible working options available after training, plus great career growth opportunities.
- Why this job: Make a real difference by helping customers with their needs every day.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 13 - 13 £ per hour.
Based at our Head Office in Lisburn our customer service team are responsible for delivering excellent customer service and effective solutions to our customers in a timely and professional manner.
Our Customer Service Advisors work closely with Product Coaches and Team Managers to develop and maintain outstanding product knowledge across our wide range of window covering offerings.
We are looking for suitably experienced advisors to join our team.
- Hours of work
- Monday to Friday 9am to 5pm (37.5 hours per week)
- Location
- Office based, Lisburn, BT28 2FL
The successful Customer Service Advisors will undertake a structured programme of induction and training from day one, once employees are competent in their role they also regularly receive product training.
As well as a competitive starting rate of pay (£13 per hour), our employees avail from our enhanced benefits package.
Main duties and responsibilities
- Liaise with Customers via telephone and email providing a high level of Customer Service.
- Ensure full accuracy and attention to detail in all interaction with internal/external customers.
- Process orders received via telephone or email, accurately and within specified timelines.
- Adhere to the Company’s internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
- Check stock levels as required and advise customers of alternatives if necessary.
- Ensure extensive product knowledge is maintained.
- Display a flexible and co-operative approach at all times.
- Any other reasonable duties which may be required by management from time to time.
- At least 1 year’s experience in a customer focused role
- Be able to communicate effectively in English, both verbally and in writing
- High level of computer literacy including experience of Microsoft packages
- Strong attention to detail
- Ability to work accurately under pressure and within strict deadlines
- Ability to remain calm and controlled
- Good problem-solving ability and ability to work on own initiative
- Highly customer focused, demonstrating understanding of customer needs and requirements
- Proven experience in a similar role
- Experience working in FMCG/manufacturing support environment
- Customer Care Training and/or Telephone skills training
- Experience of order processing, data entry, providing quotations
- Experience of using sales order processing packages / customer databases
Applicants please note: We reserve the right to enhance the above criteria to facilitate shortlisting.
What we offer
- Enhanced annual leave with additional for long service
- Long service awards
- Health Shield benefit upon 6 months service
- Discount on company products- up to 50% upon 6 months service
- Vitality leisure and ABC council corporate discount
- Life assurance upon 1 years’ service
- On-site parking
- Hybrid working opportunities after training- up to 1 day per week
- To apply
Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the ‘Apply Now’ button below.
It is anticipated that interviews will be held between 20 th and 22 nd July 2026.
Applicants should be able to provide proof that they have a right to work in the UK.
Decora is an equal opportunities employer and is committed to supporting an inclusive workplace.
Should applicants require adjustments during the application and/ or interview process please reach out to our Recruitment Team via phone or email.
Recruitment agencies please note: Where recruitment agency assistance is required our Recruitment Team will engage directly with suppliers.
Unsolicited CVs / profiles will not be accepted for this role.
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Customer Service Advisors in Lisburn employer: Decora Blind Systems Ltd
Decora is an exceptional employer located in Lisburn, offering a supportive work culture that prioritises employee development and customer satisfaction. With a structured induction programme, ongoing training, and a competitive benefits package including enhanced annual leave and product discounts, our Customer Service Advisors thrive in a collaborative environment that values their contributions and promotes growth. Join us to be part of a team that not only delivers outstanding service but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Decora Blind Systems Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Decora Blind Systems Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisors in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Decora Blind Systems Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Decora Blind Systems Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Decora Blind Systems Ltd!
How to prepare for a job interview at Decora Blind Systems Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
