Working as part of a team, the Credit Controller will provide comprehensive, accurate and timely credit management. The successful candidate will be responsible for their own customers within a dedicated geographical area, ensuring customers pay within their agreed payment terms, as per the Company's credit policy.
Working hours: Monday - Thursday 8.30am to 5pm, Friday 8.30am to 2pm (37.5 hours per week)
Location: Lisburn, BT28 2FL
*This role is office based at Decora Lisburn.
Main duties and responsibilities
- Manage own portfolio of accounts across several geographical areas (UK and Ireland).
- Deal effectively and on a daily basis with 'On Hold' orders in line with Company cut off times for manufacturing and wholesale.
- Working to achieve monthly team cash collection targets set by Finance Director and Credit Control Manager.
- Working to achieve monthly KPIs set by Credit Control Manager.
- Effectively dealing with customer account queries, including liaising with other departments, to ensure they are brought to a satisfactory conclusion.
- Effectively create and develop strong internal and external stakeholder relationships.
- Ensure all customer queries are logged and recorded on to the Enquiry Management system by creating support calls and ensuring they are resolved to minimise the impact on customer payment.
- When required, handling of cash, including preparation of bank lodgement, reconciliation of sales ledger, taking cash / card payments.
- Dealing with new accounts, including obtaining credit references, setting up account details and agreeing credit limits.
- Report weekly to Credit Control Manager and Area Sales Managers on account status; i.e. Customers on stop, customers over credit limits and overdue debt analysis.
- To inform the Credit Control Manager immediately of all important developments/problems and report on status of customer accounts on a regular basis.
- Any other reasonable duties which may be required by management from time to time.
- Minimum of 2 years in a similar role, with experience in all aspects of a very busy commercial credit control function.
- Confident, professional and assertive manner (both telephone and face to face).
- Excellent verbal and written communication skills.
- Ability to work accurately under pressure.
- Can demonstrate ability to build strong relationships, with both internal and external stakeholders.
- Excellent attention to detail/accuracy levels.
- Strong organisational and administration skills.
- Honesty and trustworthiness.
- Strong Microsoft office skills, in particular Excel.
- Experience of financial systems
- Evidence of working on own initiative.
- Membership of ICM (Institute of Credit Management).
- Basic Accountancy Qualification.
- Experience of working in a manufacturing or FMCG environment.
- Knowledge of computerised accounting packages.
- Previous experience of using Microsoft Navision.
- Previous experience of working with dual computer packages.
What we offer
- Enhanced annual leave with additional for long service
- Long service awards
- Health Shield benefit upon 6 months service
- Discount on company products- up to 50%
- On-site parking
- Working from home opportunity, up to 1 day per week on a rota basis, after training
*Applicants should be able to provide proof that they have a right to work in the UK.
Link to this job
https://www.decora.co.uk/careers/credit-controller-fixed-term-contract/
Location Lisburn, BT28 2FL Department Credit Control Employment Type Fixed Term Contract (12 months), Full-time Minimum Experience 2 years' in a similar role, with experience in all aspects of a very busy commercial credit control function
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Credit Controller (Fixed Term Contract) in Lisburn employer: Decora Blind Systems Ltd
Decora is an exceptional employer located in Lisburn, offering a supportive work culture that prioritises employee development and customer satisfaction. With a structured induction programme, ongoing training, and a competitive benefits package including enhanced annual leave and product discounts, our Customer Service Advisors thrive in a collaborative environment that values their contributions and promotes growth. Join us to be part of a team that not only delivers outstanding service but also invests in your future.
