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- Tasks: Provide top-notch technical support and troubleshoot hardware/software issues for clients.
- Company: Join a UK-based Managed Service Provider with a focus on user satisfaction.
- Benefits: Enjoy a full-time remote role with competitive pay and job security.
- Why this job: Make a difference by helping clients solve their tech problems from anywhere.
- Qualifications: Fluent in Spanish and advanced English, with 2 years of tech support experience.
- Other info: Great opportunity for career growth in a supportive remote environment.
The predicted salary is between 30000 - 42000 £ per year.
A UK-based Managed Service Provider is seeking a remote Technical Support Specialist to assist clients in São Paulo. The role requires professional Spanish and advanced English proficiency, alongside 2 years of technical support experience.
Candidates will diagnose hardware/software issues and maintain high-quality customer service. Experience in networking technologies like DNS and DHCP is advantageous.
This is a full-time, permanent remote position with a focus on user satisfaction.
Remote IT Support Analyst (LATAM) - EN/ES in Edinburgh employer: Decoding Pinterest
Contact Detail:
Decoding Pinterest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote IT Support Analyst (LATAM) - EN/ES in Edinburgh
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work remotely. They might know of openings or can refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for virtual interviews like a pro! Make sure you have a quiet space, test your tech beforehand, and have examples ready that showcase your troubleshooting skills and customer service experience.
✨Tip Number 3
Show off your bilingual skills! Since this role requires both English and Spanish, be ready to demonstrate your proficiency during interviews. Practice answering common questions in both languages to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that remote IT Support Analyst gig. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Remote IT Support Analyst (LATAM) - EN/ES in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and language skills. We want to see how your background fits the role, so don’t be shy about showcasing your expertise in both English and Spanish!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and keep customers happy!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Decoding Pinterest
✨Brush Up on Your Technical Skills
Make sure you're well-versed in the technical aspects of the role, especially networking technologies like DNS and DHCP. Review common hardware and software issues you might encounter, as well as their solutions, so you can demonstrate your expertise during the interview.
✨Showcase Your Language Proficiency
Since the role requires professional Spanish and advanced English, be prepared to switch between the two languages during the interview. Practise answering common interview questions in both languages to show your fluency and comfort level.
✨Emphasise Customer Service Skills
Highlight your experience in providing high-quality customer service. Prepare examples of how you've successfully resolved client issues in the past, focusing on your communication skills and ability to maintain user satisfaction.
✨Research the Company
Familiarise yourself with the Managed Service Provider's values, mission, and the specific services they offer. This will not only help you tailor your answers but also show your genuine interest in the company and the role.
