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- Tasks: Provide remote technical support and resolve hardware and software issues for clients.
- Company: Leading IT managed services provider with a focus on customer satisfaction.
- Benefits: Full-time, permanent role with competitive salary and remote work flexibility.
- Why this job: Join a dynamic team and enhance your IT skills while helping clients succeed.
- Qualifications: Minimum 2 years in technical support and strong English communication skills.
- Other info: Perfect for IT enthusiasts looking for a remote opportunity with growth potential.
The predicted salary is between 30000 - 42000 £ per year.
An IT managed services provider is seeking a remote Technical Support Specialist to assist clients from the Philippines. Candidates should have a minimum of 2 years in technical support, strong English skills, and the ability to resolve hardware and software issues. This full-time, permanent role focuses on maintaining high customer service and documenting solutions. Ideal for those with IT backgrounds interested in a remote role.
APAC IT Support Analyst — Remote in Edinburgh employer: Decoding Pinterest
Contact Detail:
Decoding Pinterest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land APAC IT Support Analyst — Remote in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work remotely. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for virtual interviews by practising common technical support scenarios. We all know that being able to troubleshoot on the spot is key, so brush up on your problem-solving skills and be ready to showcase them!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that remote role! We make it easy for you to showcase your skills and experience directly to the hiring team.
We think you need these skills to ace APAC IT Support Analyst — Remote in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any relevant IT skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved hardware and software issues in the past. We love candidates who can think on their feet and provide great customer service, so let us know how you’ve done this!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Decoding Pinterest
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common hardware and software issues. Be ready to discuss specific problems you've solved in the past and how you approached them.
✨Show Off Your Customer Service Skills
Since this role focuses on maintaining high customer service, prepare examples of how you've handled difficult clients or resolved conflicts. Highlight your communication skills and ability to empathise with users.
✨Practice Your English
Strong English skills are a must for this position. Try to practice speaking clearly and confidently about technical topics. You might even want to do a mock interview with a friend to get comfortable.
✨Document Your Solutions
Since documenting solutions is part of the job, think about how you’ve kept track of issues and resolutions in previous roles. Be prepared to discuss your approach to documentation and why it’s important in IT support.
