Learner Success Coach in London

About Decoded

We are Decoded. We're the pioneers of transformative digital learning. We make change possible for those committed to bettering their business by embracing technology. Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.

Overview

All employees at Decoded are required to understand and contribute to the company’s key objectives and core values. The Learner Success Coach objectives are set out as follows:

• To deliver an overall learning experience that enables learners to successfully complete their learning programme, and to meet their potential and career aims.
• To operate efficiently, constantly innovating with our business partners to achieve organisational confidence, value for money and excellence in teaching, learning and assessment.
• Delivering solutions to address industry skills gaps for mid-career and new industry entrant learners, working with Decoded SMEs to provide a tailored and individualised learning plan.

Accountabilities

As a Learner Success Coach at Decoded, you’re ultimately accountable for:

• Education and Learner Progress: The achievement and timely progress of learners through training, support and assessment practices. Utilising your working knowledge and experience in data to support the learners in implementing the knowledge they have learnt in their day to day roles. Developing the abilities, knowledge, skill, behaviours and confidence of each learner working towards level 3 and level 4 qualifications. Working with SMEs to provide an individualised learning approach in relation to sector standards, levels 3 & 4. Supporting the learners’ ability to work confidently, effectively and independently in life and work as part of the apprenticeship programme. Training, supporting, coaching and mentoring apprentices in relation to the wider apprenticeship curriculum (Functional skills and embedded maths and English, British Values, Prevent and Equality & Diversity). Develop and update individual learning plans to demonstrate learner progression, ensuring critical milestones are planned and met. Maintaining accurate records of individual learner progress, coordinating the planning of and signing off on learning activities and assessment decisions, and actioning IQA feedback in BUD/Canvas.
• Quality Assurance and Administrative: Achieving company and individual KPIs. Working with IQAs and attending internal training and standardisation activities. To ensure compliance with Ofsted, ESFA, partners, and other authorities with respect to policy and all procedures associated with teaching, learning and assessment.
• Learner and Employer Partnerships: Establish and maintain effective partnerships with employers and learners that promote the achievement of learners’ qualifications within agreed timescales. Establish a safe working environment for learners, in relation to safeguarding, Prevent, e-safety and wellbeing.
• Professional development: Management of own continual professional development (CPD) to ensure currency in Data Analysis methodologies and products. Developing highly effective relationships with your team and the wider organisation encompassing the Decoded values of integrity, simplicity, excellence and fun.

Specific role & responsibilities

• Education and Learner Progress: Create tailored individual learning plans for learners that fully support the agreed-upon timescales for achievement. Support SEND and adapt assessment, teaching and learning to support individuals' needs. Assess learners' work against competencies and give constructive feedback on gap analysis and next steps. Assess to awarding organisation, End Point Assessment and Ofsted/CIF criteria. Monitor SPAG and liaise with the Functional Skills team when required. Ensure efficient diary management so that you effectively support your caseload of learners from start to finish of the apprenticeship in line with your individual KPIs.
• Quality Assurance and Administrative: Regularly quality check and maintain OTJ training records and ensure they formulate a complete record of a minimum 20% of apprentices' paid hours. Contribute to the overall team performance by way of suggestions and recommendations to enhance the quality of delivery and learner experience. Work collaboratively with all parties using verbal and well-written reports to ensure accurate and timely performance reporting. To participate fully in all Quality & Compliance Policy procedures, activities and training. Attend required standardisation activities and regular meeting participation. Ensure that safe working practices are followed. Comply with and promote Health and Safety Policy and take appropriate responsibility to ensure the health and safety of self and others. To understand, comply with and promote the company’s Safeguarding Policy and Procedures. Understand, comply with and promote the company’s Equality Policy and procedures.
• Learner and Employer Partnerships: Establish and maintain excellent working relationships with learners and employers. Ensure learners are involved in the decision-making process, either as individuals, through reviews, learner forums, and/or surveys. Demonstrate a proactive approach to minimising any barriers to your learners by implementing additional support (IAG) in a manner that promotes timely achievement.
• Professional development: Manage your own continuous professional development. Ensure that safe working practices are followed. Comply with and promote Health and Safety Policy and take appropriate responsibility to ensure the health and safety of self and others. To understand, comply with and promote the company’s Safeguarding Policy and Procedures. Understand, comply with and promote the company’s Equality Policy and procedures.

Team & reporting structure

This role will report to a Senior Learner Success Coach.

Job requirements

Skills & behaviours: Your performance will be measured by and driven by a mindset built on:

• Striving for excellence in everything you do. You don’t accept mediocrity in yourself or the team around you.
• Building brilliant, collaborative and productive relationships with colleagues, stakeholders and partners alike.
• Solving problems elegantly and creatively: “find a way or make a way”.
• Taking accountability for your own success and the success of others.

Who are you? You are:

• Passionate about the education and technology sectors.
• A self-starter who is excited to work in a small team and a fast-paced environment.
• Flexible in your approach and have a positive, can-do attitude to compliance.

You have:

• Proven previous involvement in and experience of apprenticeship delivery.
• A detailed understanding of the UK’s Further Education sector, including Apprenticeships.
• Experience of dealing with ESFA and other relevant education regulators.
• Experience of Apprenticeship delivery platforms, ideally including Bud.
• Experience in or a good understanding of the technology sector.
• Excellent attention to detail.
• Work to deadlines/targets.
• A background/knowledge in data analysis.
• Excellent communication skills, both verbal and written.
• Project management and organisational skills.
• Proven ability to work with own initiative.
• Working knowledge and experience in database software and management systems.

Beneficial Qualifications and Training:

• Level 3 vocational qualification (of evidence of occupational competence).
• CAVA/A1.
• Level 2 literacy, numeracy, and ICT skills.

Day-to-day: You will be in control and responsible for your time. You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs.

Learning & progression: We run a dedicated learning calendar to hone craft skills in leadership, management, strategy and other relevant disciplines. Your CPD will be tailored to suit your needs. Quarterly reviews embedded within our culture of feedback will ensure you are recognised and rewarded for the value that you bring to Decoded.

Apart from the above, working at Decoded means you’ll get:

• 33 days holiday per year, inclusive of the 8 bank holidays. We also close for two full weeks at Christmas, at Decoded's discretion.
• Company pension contributions.
• Private health care, including dental, GP and hospital cover and a gym discount to help you prioritise your wellbeing.
• Travel insurance.
• Social events, including themed Christmas and summer get-togethers, as well as in-person and virtual quarterly events.
• Continuous learning and development through monthly training sessions focusing on data science and teaching, plus bespoke training, coaching and development to allow you to reach your potential.
• You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning, creativity, personal growth and collaboration.

Decoded is committed to safeguarding and promoting the welfare of young people, and vulnerable adults and expects all staff to share this commitment. All roles involving interaction with learners, or access to sensitive learner data, are subject to mandatory background clearances. Successful candidates will be required to undergo a DBS check; where the role meets the criteria for regulated activity, an Enhanced DBS check (including a barred list check) will be required prior to commencement of employment. We also require 2 professional references that come from either of the following:

• Your HR department.
• Current or previous manager.
• Someone senior to you in the business.