Apprentice Technical Delivery Coordinator FTC / 18 Months in London

ABOUT DECODED

We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work. Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical, and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.

OVERVIEW

As an Apprentice Technical Delivery Coordinator, you will assist the Technology & Platforms team in transitioning the business into a more efficient and innovative organisation. Your primary role will be administering technical systems and supporting the management of technology change. You will carry out daily tasks working with IT systems, overseeing processes and have the opportunity to gain exposure to AI and automation technology. As part of your role, you will complete the Level 3 Information Communications Technician apprenticeship. To be eligible for this programme, you must be based in England. Relocating to another part of the UK or abroad would make you ineligible for the apprenticeship.

SPECIFIC ROLE & RESPONSIBILITIES

• Platform and systems administration
  • Assist with routine technical administrative tasks, spot-checks, and system configuration.
  • Support the release of technology updates and custom applications in collaboration with the Technology & Platforms and wider Product teams.
  • Learn to troubleshoot issues in infrastructure and related monitoring systems, for instance with Decoded’s Virtual Labs solution.
• Data and reporting
  • Build, maintain, and manage performance dashboards and business reports, under the guidance of your team and line manager.
  • Support the Technical Delivery Manager in applying ITIL principles and ensuring high-performing services.
  • Learn data management practices and contribute to improving Decoded’s data architecture over time.
• Automation and continuous improvement
  • Support the team in identifying opportunities for improving processes and contribute towards rolling out new processes.
  • Join the team in discussions and planning around design and implementation of optimised IT management services and automation tooling, gradually picking up hands-on skills to assist.
  • Learn about development automation practices (e.g. CI/CD, Infrastructure as Code) through training and shadowing, with gradual opportunities to apply them under guidance.
• Governance, security and compliance
  • Assist with tasks that contribute towards building services and practices around data privacy and IT security governance, such as record-keeping, supporting staff, managing and editing policy documents.
  • Support security audits, certifications, and the monitoring of compliance controls.
  • Assist with preparation for security audits and certifications, for instance by gathering information, checking in with other staff, publishing announcements, managing compliance tasks, maintaining records and learning how compliance controls are monitored.
  • Support improvements to the auditability of Decoded’s technical practices by helping maintain accurate records, inventories, and documentation and by helping research technology to do so more efficiently.
• Collaboration and support
  • Provide general IT support, working with Decoded’s Managed Service Provider and Technical Delivery Manager and responding to staff, client and learner queries.
  • Continually learn more about our technology, development tools and client technology and data stacks.
  • Coordinate knowledge and systems to enable automation and LLM-driven solutions.

TEAM REPORTING & STRUCTURE

This role will report to the Technical Director.

WHO ARE YOU

• Essential:
  • Enthusiasm to develop knowledge and skills in the IT, software and data fields.
  • Commitment to complete the L3 Information Communications Technician apprenticeship.
  • The capability to learn and adapt quickly with new technologies.
  • Evidence of interest and enthusiasm for software and data technology.
  • An open mind, keenness to learn and a sense of enjoyment working with others from a variety of backgrounds, skillsets and styles of working.
  • Strong organisational skills and attention to detail.
  • Ability to work independently in a remote environment.
  • Good communication and interpersonal skills, with the ability to interact professionally with staff, learners, and employers.
  • Able to work collaboratively as part of a team to maintain high-quality standards.
  • Adaptable and open to receiving feedback for personal and professional development.
• Bonus:
  • Any experience working with IT management systems, programming, data management, or related skills.
  • Interest or participation in working on software or related development projects or developer communities.
  • Ability to analyse and interpret data effectively.

SKILLS & BEHAVIOURS

Your performance will be measured by and driven by a mindset built on:

• Striving for excellence in everything you do. You don’t accept mediocrity in yourself or the team around you.
• Building brilliant, collaborative and productive relationships with colleagues and partners alike.
• Solving problems elegantly and creatively: “find a way or make a way”.
• Taking accountability for your own success and the success of others.

DAY TO DAY

Our working hours are from 9am-5pm Monday - Friday. This role is remote-first but the option to work from our London office is available. You will be in control and responsible for your time. You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs. 1 day of the week will be allocated towards completing your apprenticeship.

BENEFITS

Apart from the above, working at Decoded means you’ll get:

• 33 days leave per year (inclusive of bank holidays) and extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8.
• Flexible working, including work-from-home.
• Modern, flexible and fully serviced offices at WeWork in Liverpool Street, London.
• Health care, including dental, medical, and vision and to help you prioritise your wellbeing.
• Travel insurance.
• Social events and all company gatherings.
• Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning.
• A work environment that values creativity, personal growth and collaboration.
• Free monthly lunches.
• Laptop and virtual work equipment kit provided.

Salary band: £26,000

Decoded is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We welcome applications from everyone, regardless of their ethnicity, gender, transgender status, age, disability, sexual orientation or religion.