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For Companies At a Glance
- Tasks: Create personalised shopping experiences and drive brand loyalty for UGG customers.
- Company: Join the vibrant UGG team, part of Deckers Brands, passionate about customer experience.
- Benefits: Enjoy generous discounts, growth opportunities, and a supportive work environment.
- Other info: Diversity and inclusion are at our core; we celebrate all identities.
- Why this job: Be part of a dynamic team that values your unique contributions and offers career development.
- Qualifications: Retail experience is a plus; strong communication and teamwork skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
About UGG
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.
Description
As a UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
Core Competencies
• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Respond to problem situations with professionalism
Who You Are
• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• A motivated team player and self-starter
• You have a problem-solving mindset and approach challenges with agility
We Would Love to Hear From People With:
• Previous Retail experience is a plus
What We Will Give You
• Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
• Uniform Allowance
• 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% in-store discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Sales Associate - UGG in York employer: Deckers
Contact Detail:
Deckers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - UGG in York
✨Tip Number 1
Get to know the UGG brand inside out! Familiarise yourself with their products and values so you can chat confidently with customers. This will help you create those personalised shopping experiences they’re after.
✨Tip Number 2
Practice your communication skills! Whether it’s greeting customers or answering their questions, being a natural communicator is key. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your team spirit! UGG loves motivated team players, so highlight any past experiences where you’ve worked well in a team. Share stories that showcase your ability to cooperate and achieve goals together.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining the Deckers Family and enjoying all those cool perks!
We think you need these skills to ace Sales Associate - UGG in York
Some tips for your application 🫡
Show Your Passion for UGG: When writing your application, let your love for the UGG brand shine through! Share why you’re excited about the opportunity to create personalised shopping experiences and how you connect with our mission.
Highlight Your Customer Service Skills: Make sure to emphasise any previous retail or customer service experience you have. We want to see how you’ve gone above and beyond to provide exceptional service in the past!
Be Yourself: We’re looking for genuine individuals who can convey our brand’s vision. Don’t be afraid to let your personality come through in your application – we value authenticity!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the role!
How to prepare for a job interview at Deckers
✨Know Your UGG Inside Out
Before the interview, make sure you’re familiar with UGG’s products and brand values. This will help you answer questions confidently and show your passion for the brand. Research their latest collections and any unique selling points that set them apart in the market.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create those personalised shopping experiences UGG values.
✨Dress the Part
Since UGG has a specific dress code, make sure you dress appropriately for the interview. Choose an outfit that reflects the brand's image while still being professional. This shows that you understand the importance of brand representation right from the start.
✨Be a Team Player
UGG looks for motivated team players, so be ready to discuss how you’ve collaborated with others in previous roles. Share stories that highlight your ability to work well in a team and contribute to achieving common goals, as this is crucial in a retail environment.