At a Glance
- Tasks: Provide friendly customer service and manage orders from start to finish.
- Company: Join HOKA, a brand that values passion and teamwork.
- Benefits: Enjoy 27 days holiday, discounts, and flexible working options.
- Other info: Opportunities for growth and development in a diverse workplace.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Fluent in English and Dutch, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly.
Responsibilities
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
Qualifications
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- Comfortable with conflicts and sees them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
- Fluency in English and Dutch is a requirement for this role.
Preferred Skills
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Professional proficiency in German and/or French is required
Benefits
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities – Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development – Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Wholesale Customer Service Representative - Hoka (Dutch Speaker) employer: Deckers
At Deckers Brands, we pride ourselves on fostering a vibrant and inclusive work culture that values diversity and encourages personal growth. As a Wholesale Customer Service Representative, you will enjoy generous benefits such as 27 days of holiday plus bank holidays, flexible working arrangements, and opportunities for professional development through our Global Mentorship Programme. Join us in a dynamic environment where your contributions are recognised, and you can truly make a difference while enjoying unique perks and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Customer Service Representative - Hoka (Dutch Speaker)
✨Tip Number 1
Get to know the company inside out! Research Hoka and its values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and account managers, being able to express yourself clearly and confidently is key. Try role-playing scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hoka family. Good luck!
We think you need these skills to ace Wholesale Customer Service Representative - Hoka (Dutch Speaker)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked in fast-paced environments. We want to see how you handle conflicts and turn them into opportunities!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Wholesale Customer Service Representative role. We love seeing genuine interest!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Deckers
✨Know Your Stuff
Before the interview, make sure you understand Hoka's products and values. Familiarise yourself with their customer service approach and how it aligns with your own experiences. This will help you demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, effective communication is key. Prepare examples of how you've successfully handled customer queries or conflicts in the past. Be ready to discuss how you can maintain smooth order flow and keep customers informed.
✨Be a Problem Solver
Highlight your problem-solving abilities during the interview. Think of specific situations where you've anticipated issues and resolved them efficiently. This will show that you can handle the fast-paced environment and manage multiple priorities.
✨Practice Your Language Skills
Since fluency in Dutch and English is essential, consider practising common customer service scenarios in both languages. This will not only boost your confidence but also demonstrate your readiness for the role.
