At a Glance
- Tasks: Provide friendly customer service and manage orders for independent accounts.
- Company: Join Deckers Brands, a diverse and inclusive workplace.
- Benefits: 27 days holiday, flexible working, discounts, and professional development.
- Other info: Enjoy a dynamic environment with opportunities for growth and mentorship.
- Why this job: Make an impact by ensuring customer satisfaction and meeting sales targets.
- Qualifications: Fluency in English and Dutch, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role:
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and to effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly.
The ideal candidate will have an eye for detail and enjoys working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets. Fluency in English and Dutch is a requirement for this role.
Your Impact:
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
COME AS YOU ARE We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Who You Are:
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
- Fluency in English and Dutch is a requirement for this role.
We would Love to Hear from People with:
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Professional proficiency in German and/or French is required
What We Will Give You:
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
- Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London employer: Deckers
At Deckers Brands, we pride ourselves on fostering a vibrant and inclusive work culture where every employee is encouraged to bring their authentic self to work. As a Wholesale Customer Service Representative, you will enjoy generous benefits such as 27 days of holiday plus bank holidays, flexible working arrangements, and extensive opportunities for personal and professional growth, all while being part of a team that values diversity and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deckers Brands and HOKA. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be an effective communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved conflicts or issues. Be ready to share these during your interview to demonstrate how you can handle challenges in a fast-paced environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Deckers Brands site. It shows initiative and gives you a better chance of being noticed by the hiring team. Plus, it’s super easy to do!
We think you need these skills to ace Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Wholesale Customer Service Representative role. Highlight any customer service experience, especially in the footwear or apparel industry, to catch our eye!
Show Off Your Language Skills:Since fluency in English and Dutch is a must, don’t forget to showcase your language abilities clearly in your application. We love seeing candidates who can communicate effectively in both languages!
Be Personable:In your cover letter, let your personality shine through! We’re looking for someone who can connect with customers and account managers alike, so share a bit about your approach to customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Deckers
✨Know Your Stuff
Before the interview, make sure you understand the role of a Wholesale Customer Service Representative. Familiarise yourself with the company’s values and how they align with your own. Being able to discuss how you can contribute to their goals will impress the interviewers.
✨Show Off Your Language Skills
Since fluency in Dutch and English is a must, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages so you can showcase your communication abilities effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues or managed conflicts. This will show that you’re not just a talker but a doer!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
