At a Glance
- Tasks: Lead retail operations for HOKA and UGG across EMEA, driving excellence and innovation.
- Company: Deckers Brands, a diverse and inclusive workplace that values authenticity.
- Benefits: Competitive pay, generous holidays, discounts, and growth opportunities.
- Other info: Hybrid working environment with a commitment to diversity and inclusion.
- Why this job: Make a significant impact in a dynamic role with a focus on strategy and leadership.
- Qualifications: Extensive experience in multi-site retail operations and strong leadership skills.
The predicted salary is between 60000 - 75000 € per year.
At Deckers Brands, we believe that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond. We strive to create a workplace that values all people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work.
The Role:
- Provide strategic and hands-on leadership for all HOKA and UGG retail store operations across EMEA.
- Drive operational excellence, support new store openings, lead a high-performing team, and champion innovative retail projects.
- This hybrid role is based in London and is perfect for a dynamic leader ready to make a significant impact across multiple countries and brands.
Your Impact:
- Deliver daily operational support to all EMEA retail stores, ensuring smooth and efficient operations.
- Utilize KPI data to drive operational centres of excellence across all EMEA stores.
- Collaborate cross-functionally with internal support departments to align on annual strategy.
- Support and deliver new store opening programs from construction handover to grand opening.
- Manage external supplier relationships and work with internal teams to drive continuous improvement.
- Lead and deliver global and EMEA retail projects, including training and process enhancements.
- Identify and propose improvements to the retail operating model to drive efficiencies.
- Lead, manage, and develop the Retail Operations EMEA team, ensuring alignment with retail strategy.
- Oversee workload planning and delivery for the team.
- Manage the Training and Communications retail strategy for the EMEA region, ensuring excellence in communications.
Who You Are:
- Authentic leader who gains trust through honesty, integrity, and courage.
- Champion of diverse, effective teams and values different perspectives.
- Innovative thinker who drives strategy and cultivates new ways to delight consumers.
- Accountable for results, prioritizing, planning, and executing with excellence.
- Strong communicator who builds connections across teams and communities.
We would Love to Hear from People with:
- Senior manager with extensive experience in multi-site, multi-country retail operations roles, ideally within EMEA.
- Strong strategic, financial, and leadership skills with a proven track record of delivering results.
- Skilled in project management, people leadership, and senior stakeholder management.
- Commercially savvy with a deep understanding of retail technology and operational excellence.
What We Will Give You:
- Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
- Generous Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a pay-check. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme.
- Hybrid & Flexible Working Environment.
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.
Senior Manager, Retail Operations in London employer: Deckers
At Deckers Brands, we pride ourselves on fostering a diverse and inclusive work culture where every employee is valued and empowered to bring their authentic selves to work. As a Senior Manager in Retail Operations based in London, you will not only lead a high-performing team across EMEA but also enjoy competitive pay, generous holidays, and extensive growth opportunities, all while making a positive impact in the communities we serve. Join us to be part of a dynamic environment that champions innovation and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Retail Operations in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Deckers Brands on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture. Deckers values authenticity and diversity, so think about how your experiences align with their mission and be ready to share!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've driven operational excellence and led teams in previous roles—this is key for the Senior Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Deckers family.
We think you need these skills to ace Senior Manager, Retail Operations in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for our team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in retail operations. Show us how your skills align with the role of Senior Manager, Retail Operations, and how you can drive excellence across our EMEA stores.
Showcase Your Leadership Skills:As a senior manager, we’re looking for someone who can lead and inspire a team. Use your application to demonstrate your leadership style and any successful projects you've managed in the past that showcase your ability to drive results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our diverse and inclusive team at Deckers Brands.
How to prepare for a job interview at Deckers
✨Know Your Numbers
As a Senior Manager in Retail Operations, you'll need to demonstrate your understanding of KPIs and operational excellence. Brush up on relevant metrics and be ready to discuss how you've used data to drive improvements in previous roles.
✨Showcase Your Leadership Style
Deckers Brands values authentic leadership. Prepare examples that highlight your ability to lead diverse teams and foster an inclusive environment. Think about times when you’ve built trust and empowered your team to achieve results.
✨Be Ready for Strategic Discussions
This role requires innovative thinking and strategic planning. Come prepared with ideas on how you would approach new store openings or enhance the retail operating model. Show them you can think outside the box!
✨Connect with Their Values
Deckers Brands is all about authenticity and diversity. Familiarise yourself with their culture and values, and be ready to discuss how your personal values align with theirs. This will show that you're not just a fit for the role, but for the company as a whole.
