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- Tasks: Provide friendly customer service and manage orders for independent accounts.
- Company: Join Deckers Brands, a diverse and inclusive workplace that values your authentic self.
- Benefits: Enjoy 27 days holiday, flexible working, discounts, and professional development opportunities.
- Other info: Dynamic environment with opportunities for growth and community involvement.
- Why this job: Make a real impact by ensuring customer satisfaction and meeting sales targets.
- Qualifications: Fluency in English, French, and German; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role:
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly.
The ideal candidate will have an eye for detail and enjoy working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets. Fluency in English, French and German is required for this role.
Your Impact:
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give a clear picture of the status of account base
COME AS YOU ARE We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Who You Are:
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with:
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Professional proficiency in French and German is required
What We Will Give You:
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
French & German-speaking Wholesale Customer Service Representative in London employer: Deckers
Contact Detail:
Deckers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French & German-speaking Wholesale Customer Service Representative in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deckers Brands. Understand their values and culture, and think about how your experiences align with their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in French and German, brush up on your conversational skills. You might even want to prepare some common customer service scenarios in both languages to show off your proficiency during the interview.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories in your interview to demonstrate that you’re the perfect fit for a fast-paced environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Deckers Brands site. It’s the best way to ensure your CV gets seen by the right people, and it shows your enthusiasm for the position!
We think you need these skills to ace French & German-speaking Wholesale Customer Service Representative in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills, especially your fluency in French and German. We want to see how you can bring your unique background to the role!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can turn conflicts into opportunities, so let us know how you've done this!
Be Personable: Since this role is all about customer interaction, make sure your written communication reflects your friendly and approachable nature. We’re looking for someone who can connect with customers effortlessly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Deckers Brands.
How to prepare for a job interview at Deckers
✨Brush Up on Your Language Skills
Since this role requires fluency in French and German, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer service scenarios.
✨Know the Company Inside Out
Research Deckers Brands thoroughly. Understand their values, products, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission of inclusivity and diversity.
✨Prepare for Customer Scenarios
Think about common customer service challenges and how you would handle them. Be ready to share specific examples from your past experience that highlight your problem-solving skills and ability to manage conflicts, as these are key traits they’re looking for.
✨Showcase Your Attention to Detail
As the role involves managing orders and ensuring accuracy, be prepared to discuss how you maintain attention to detail in your work. You could mention tools or methods you use to keep track of tasks and ensure nothing slips through the cracks.