At a Glance
- Tasks: Provide top-notch customer service across various platforms for our amazing brands.
- Company: Join Deckers Brands, a diverse and inclusive workplace that values your authentic self.
- Benefits: Enjoy 27 days holiday, flexible working, discounts, and personal development opportunities.
- Other info: Exciting growth opportunities in a dynamic and supportive environment.
- Why this job: Be part of a team that celebrates diversity and makes a real impact in customer experience.
- Qualifications: Fluent in Spanish and English, with a passion for customer service and teamwork.
The predicted salary is between 21150 - 25850 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role:
As the Consumer Relations Representative, you will offer seamless customer service to our customers across our brands: HOKA, UGG, Teva. We’re looking for friendly and courteous team members to act as advocates for our brands when communicating to our consumers via telephone, email, web chat and social media. This is a multi-lingual role requiring written and oral fluency in Spanish and English.
Your Impact
- Provide excellent, proactive customer service at all customer contact points, offering seamless communication via telephone, email, web chat and social media.
- Act as a country specialist for your market to advise on current trends and local knowledge.
- Collaborate closely with Customer Resolution team to ensure order fulfilment.
- Use and analyse all consumer feedback to cultivate process improvements to improve the consumer experience.
- Get involved with consumer experience projects with the wider business.
- Promote ‘One team’ spirit by demonstrating meaningful teamwork and supporting your colleagues.
Who You Are
- An adaptable individual and a team player.
- You are an excellent communicator and collaborator with stakeholders across the business.
- A self-starter who brings passion, enthusiasm, and focus to their work.
- A proactive problem solver with a customer-centric mindset.
- You have a keen eye for detail.
- Capable of resolving queries over the phone, e-mail, and online chat.
We would Love to Hear from People with:
- Previous experience in a Customer Service role is a plus.
- An interest in the fashion/apparel industry and our brands.
- Availability to start in late September / early October.
- Written and oral fluency in Spanish and English is essential for this role.
What We Will Give You:
- 27 Days Holidays per annum + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means we offer a range of ‘extras’ from generous discounts to community-based programs.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Program.
- Hybrid & Flexible Working Environment.
Equal Employment Opportunity:
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Consumer Relations Representative, Spanish speaking in London employer: Deckers
At Deckers Brands, we pride ourselves on fostering a diverse and inclusive work culture that values every employee as a whole person. As a Marketing Associate, you will benefit from competitive pay, generous holidays, and a hybrid working environment, all while contributing to impactful campaigns that resonate across EMEA. With extensive growth opportunities, including a Global Mentorship Programme, you'll be empowered to thrive in your career while making a positive impact in the communities around us.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Relations Representative, Spanish speaking in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Deckers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Deckers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Consumer Relations Representative, Spanish speaking in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Deckers.
How to prepare for a job interview at Deckers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Deckers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Deckers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
