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For Companies At a Glance
- Tasks: Create personalised shopping experiences and provide exceptional customer service.
- Company: UGG, part of Deckers Brands, is passionate about transforming customer lives through unique experiences.
- Benefits: Enjoy discounts, growth opportunities, and a supportive community with volunteering options.
- Why this job: Join a dynamic team, foster brand loyalty, and engage in sustainability initiatives.
- Qualifications: Previous retail experience preferred; must be a natural communicator and team player.
- Other info: Part-time role with around 16 hours per week; inclusive environment welcoming all backgrounds.
About UGG
At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and each other by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Keyholders are essential to our store\’s success. Their role is to create the best possible customer experience. They stay informed about all products, promotions, and marketing initiatives to engage with customers effectively and respond to their needs. They also communicate UGG\’s sustainability initiatives and social commitments while sharing their passion for our products. As a Sales Lead with Keys, they work as part of a dynamic team to achieve business goals.
Description
As an UGG Keyholder, you create personalized shopping experiences that foster brand loyalty. You model our Service Training Program, greet customers promptly and courteously, and ensure all questions are answered accurately. You provide exceptional service from start to finish, including explaining our return policy. Maintaining a positive attitude and promoting the store and brand image are vital. You make yourself available to all customers, including those calling on the phone.
We are seeking Part-Time Keyholders for contracts of around 16 hours per week.
Core Competencies
- Ensure the highest level of customer service
- Share knowledge of products and brand through customer interactions
- Communicate effectively with customers, team members, management, and stakeholders
- Empower team members through communication and recognition
- Work collaboratively to achieve goals
- Multi-task in a fast-paced environment
- Stay updated on current trends and styles
- Respond professionally to problems
- Think critically and adapt quickly to challenges
Who You Are
- A natural communicator who embodies the UGG and Deckers Brands vision and mission
- A motivated team player and self-starter
- Excellent at team building
- Problem solver with agility in approach
Preferred Experience
- Previous retail experience
What We Offer
- Perks & volunteering opportunities, including discounts and community programs
- Growth and development opportunities, including a Global Mentorship Program
- Uniform allowance
- 60% online and 30% in-store discounts on Deckers Brands products
Equal Employment Opportunity
We celebrate diversity and are committed to an inclusive environment. We welcome applicants of all backgrounds, embracing their race, color, religion, sex, sexual orientation, gender identity, age, veteran status, disability, and other aspects of their identity.
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Keyholder employer: Deckers
Contact Detail:
Deckers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Familiarise yourself with UGG's product range and sustainability initiatives. Being knowledgeable about the brand will help you engage customers effectively and demonstrate your passion during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. As a Keyholder, you'll need to handle various customer interactions, so being prepared can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you've collaborated with others to achieve goals. UGG values team players, and demonstrating this skill can make a strong impression.
✨Tip Number 4
Stay updated on current retail trends and styles, especially those relevant to UGG. This knowledge will not only help you in the role but also show your commitment to the brand during the application process.
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Keyholder at UGG. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Skills: Since the role focuses on creating exceptional customer experiences, emphasise any previous retail or customer service experience in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers.
Show Passion for the Brand: Demonstrate your enthusiasm for UGG and its products in your application. Mention any personal experiences with the brand or knowledge of their sustainability initiatives to show you align with their mission.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Deckers
✨Know the Brand Inside Out
Before your interview, make sure you understand UGG's mission and values. Familiarise yourself with their products, sustainability initiatives, and customer service philosophy. This knowledge will help you demonstrate your passion for the brand during the interview.
✨Showcase Your Customer Service Skills
As a Keyholder, exceptional customer service is crucial. Prepare examples from your previous experience where you went above and beyond for a customer. Highlight your ability to handle difficult situations and how you ensure a positive shopping experience.
✨Demonstrate Teamwork and Leadership
Since you'll be working as part of a dynamic team, be ready to discuss your experiences in teamwork and leadership. Share instances where you empowered your colleagues or contributed to achieving team goals, showcasing your collaborative spirit.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about how you would respond to various customer interactions or challenges in a retail environment, and be ready to articulate your thought process clearly.
