At a Glance
- Tasks: Support eCommerce operations by processing refunds, managing cancellations, and handling disputes.
- Company: Join Deckers Brands, a leader in innovative footwear with a focus on sustainability.
- Benefits: Gain valuable experience in eCommerce with potential for career growth.
- Other info: This is a 6-month fixed-term contract with opportunities to learn and grow.
- Why this job: Be part of a dynamic team and make an impact in the fast-paced world of online retail.
- Qualifications: Attention to detail and strong organisational skills are essential.
The predicted salary is between 20250 - 24750 £ per year.
Deckers Brands is seeking an e Commerce Operations Representative (6 Month FTC) to support the Consumer Relations team across HOKA, UGG and Teva.
You will process manual refunds, create site credits, and handle order cancellations requested by warehouses within SLA while preparing dispute documents for chargebacks.
You will monitor systems, manage entries for corrections, returns, and cancellations; raise invoices for failed payments and assist with chargebacks/Pay Pal disputes.
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Hybrid eCommerce Operations Specialist (6-Month FTC) employer: Deckers
At Deckers Brands, we pride ourselves on fostering a diverse and inclusive work culture that values every employee as a whole person. As a Marketing Associate, you will benefit from competitive pay, generous holidays, and a hybrid working environment, all while contributing to impactful campaigns that resonate across EMEA. With extensive growth opportunities, including a Global Mentorship Programme, you'll be empowered to thrive in your career while making a positive impact in the communities around us.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid eCommerce Operations Specialist (6-Month FTC)
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Deckers is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Deckers and demonstrate your commitment to the field.
We think you need these skills to ace Hybrid eCommerce Operations Specialist (6-Month FTC)
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Hybrid eCommerce Operations Specialist (6-Month FTC) at Deckers, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Hybrid eCommerce Operations Specialist (6-Month FTC) at Deckers. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Deckers
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
