At a Glance
- Tasks: Process refunds, manage chargebacks, and ensure timely order cancellations.
- Company: Join Deckers, a diverse and inclusive company with top brands like HOKA, UGG, and Teva.
- Benefits: Enjoy hybrid working, career growth opportunities, and a supportive team environment.
- Other info: Be part of a vibrant team that values diversity and inclusion.
- Why this job: Make a difference in eCommerce while developing valuable skills in a dynamic role.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Deckers is seeking an e Commerce Operations Representative to support the Consumer Relations team across HOKA, UGG and Teva.
You will process manual refunds, create site credits, and handle order cancellations requested by warehouses, while ensuring SLA timescales are met.
You will also raise invoices for missed payments and support chargeback activities and Pay Pal disputes.
The role offers hybrid working arrangements and opportunities to grow within a diverse, inclusive team.
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eCommerce Ops Specialist - Refunds, Chargebacks, SLA Driven employer: Deckers
At Deckers Brands, we pride ourselves on fostering a diverse and inclusive work culture that values every employee as a whole person. As a Marketing Associate, you will benefit from competitive pay, generous holidays, and a hybrid working environment, all while contributing to impactful campaigns that resonate across EMEA. With extensive growth opportunities, including a Global Mentorship Programme, you'll be empowered to thrive in your career while making a positive impact in the communities around us.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Ops Specialist - Refunds, Chargebacks, SLA Driven
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Deckers are looking for when hiring for a eCommerce Ops Specialist - Refunds, Chargebacks, SLA Driven.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Deckers for the eCommerce Ops Specialist - Refunds, Chargebacks, SLA Driven, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Deckers as a eCommerce Ops Specialist - Refunds, Chargebacks, SLA Driven, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Deckers’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a eCommerce Ops Specialist - Refunds, Chargebacks, SLA Driven.
We think you need these skills to ace eCommerce Ops Specialist - Refunds, Chargebacks, SLA Driven
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Deckers, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Deckers's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Deckers. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Deckers
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Deckers uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Deckers. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
