At a Glance
- Tasks: Create amazing customer experiences and drive brand loyalty as a Keyholder.
- Company: Join the dynamic HOKA and Deckers Brands team, where passion meets purpose.
- Benefits: Enjoy generous discounts, perks, and extensive growth opportunities.
- Other info: Join a supportive community with a focus on personal and professional development.
- Why this job: Be part of a brand that empowers movement and supports individuality.
- Qualifications: Previous retail experience and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Our Keyholders are critical to the success of our stores. As a Keyholder, it's your role to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You operate as part of a dynamic team and cooperate to achieve business goals.
As a Keyholder, you create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order to provide exceptional service to both our in-store customers and those who call on the phone.
Core Competencies:
- Ensure the highest level of customer service possible.
- Prioritise brand and product knowledge training and share this knowledge in customer interactions.
- Communicate effectively with customers, team members, management, and corporate stakeholders.
- Empower team members through communication and recognition.
- Contribute to a team and cooperate to achieve goals.
- Multi-task in a fast-paced environment.
- Maintain knowledge of current trends and styles.
- Respond to problem situations with professionalism.
- Think critically to solve problems and approach challenges with agility.
- A natural communicator who conveys the HOKA and Deckers Brands vision and mission.
- A motivated team player and self-starter.
- Excellent team building skills.
- You have a problem-solving mindset and approach challenges with agility.
We Would Love to Hear From People With:
- Previous Retail experience – Our goal is to inspire people to move, and to drive forward with purpose and passion.
- Extras, perks & volunteering opportunities – Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development – Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
- Uniform Allowance.
- 60% discount off the Deckers Brands' (HOKA, UGG and Teva) online, and 30% instore discount.
As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Keyholder in City of Westminster employer: Deckers
At Deckers Brands, we pride ourselves on fostering a diverse and inclusive work culture that values every employee as a whole person. As a Marketing Associate, you will benefit from competitive pay, generous holidays, and a hybrid working environment, all while contributing to impactful campaigns that resonate across EMEA. With extensive growth opportunities, including a Global Mentorship Programme, you'll be empowered to thrive in your career while making a positive impact in the communities around us.
