At a Glance
- Tasks: Create amazing customer experiences and drive brand loyalty as a Keyholder.
- Company: Join the dynamic HOKA and Deckers Brands team, where passion meets purpose.
- Benefits: Enjoy generous discounts, perks, and extensive growth opportunities.
- Other info: Join a supportive community with a focus on personal and professional development.
- Why this job: Be part of a brand that empowers movement and supports individuality.
- Qualifications: Previous retail experience and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Our Keyholders are critical to the success of our stores. As a Keyholder, it's your role to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You operate as part of a dynamic team and cooperate to achieve business goals.
As a Keyholder, you create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order to provide exceptional service to both our in-store customers and those who call on the phone.
Core Competencies:- Ensure the highest level of customer service possible.
- Prioritise brand and product knowledge training and share this knowledge in customer interactions.
- Communicate effectively with customers, team members, management, and corporate stakeholders.
- Empower team members through communication and recognition.
- Contribute to a team and cooperate to achieve goals.
- Multi-task in a fast-paced environment.
- Maintain knowledge of current trends and styles.
- Respond to problem situations with professionalism.
- Think critically to solve problems and approach challenges with agility.
- A natural communicator who conveys the HOKA and Deckers Brands vision and mission.
- A motivated team player and self-starter.
- Excellent team building skills.
- You have a problem-solving mindset and approach challenges with agility.
We Would Love to Hear From People With:
- Previous Retail experience – Our goal is to inspire people to move, and to drive forward with purpose and passion.
- Extras, perks & volunteering opportunities – Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development – Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
- Uniform Allowance.
- 60% discount off the Deckers Brands' (HOKA, UGG and Teva) online, and 30% instore discount.
As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Keyholder in City of Westminster employer: Deckers
At Deckers Brands, we pride ourselves on being an exceptional employer that values the individuality and passions of our team members. As a Keyholder, you will enjoy a vibrant work culture that fosters personal and professional growth, supported by extensive development opportunities and a Global Mentorship Program. With generous discounts, community engagement initiatives, and a commitment to creating a positive customer experience, working with us means being part of a dynamic team dedicated to inspiring movement and empowering others.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Deckers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Deckers!
We think you need these skills to ace Keyholder in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Deckers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Deckers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Deckers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Deckers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
